Job Locations US-NC-Raleigh

ID

2024-2568

Category

Data Center Operations

Department

100 - Operations: COGS

Type

Regular Full-Time

TierPoint is seeking a skilled Operations Specialist to join our team. Ideal candidates will have at least 1 year of experience providing customer service in general receptionists/clerical duties. You must have the ability to work in a fast-paced and rapidly changing environment, independently with minimal direction while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Assist with assigned projects to support Sales, Marketing, Operations, Security and Compliance.
• Act as the point of contact for internal and external clients; coordinates meetings between different departments internally as well as external meetings via web conference, conference call or in person.
• Scheduling and calendar management for several employees.
• Produce reports, minutes and presentations.
• Other duties as assigned.

Essential Functions

• Customer service focused and portrays energy, professionalism and welcoming characteristics.
• Strong ability to work in a highly sensitive and confidential environment.
• Ability to meet deadlines and handle sensitive and pressured situations.
• Ability to identify issues and help develop strategy and tactical plans for various department initiatives.
• Ability to use good judgment and decision-making skills.
• Ability to use a PC, keyboard, and other standard office equipment.

Qualifications / Requirements

• Entrepreneur focused portraying energy, confidentiality and professionalism
• Ability to work effectively with a diverse group individuals and teams within the organization
• Customer service focused and portrays energy, professionalism and welcoming characteristics.
• Strong ability to work in a highly sensitive and confidential environment.
• Ability to meet deadlines and handle sensitive and pressured situations.
• Ability to identify issues and help develop strategy and tactical plans for various department initiatives
• Ability to use good judgment and decision-making skills
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Prior experience particularly in the data center industry

Working Conditions

• Office environment

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