Job Locations US

ID

2024-2586

Category

Managed Services

Department

215 - Customer Implementation

Type

Regular Full-Time

At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We live by our unwavering mantra of “Do the Right Thing.” Driving a positive TierPoint Experience is a core function of the Associate Business Analyst. This opportunity requires a trailblazer with a DNA-level love of analysis and presenting findings, who radiates confidence and passion for improving the TierPoint Customer Experience by providing the information needed by business leaders to enable them to make strategic decisions. We are seeking a talented, data-driven, and proven individual to support our stakeholder teams across various functions. The ideal candidate should be able to work in a cross-functional, fast-paced environment and inspire positive change through excellent written and verbal communication skills and a passion for understanding the trends in the business. From colocation to cloud and beyond, “We meet you where you are.”

• Conduct and coordinate financial, and process operational and related research to support strategic and business planning of all implementation orders.
• Actively participate in efforts to improve processing efficiency, corporate profitability, customer experiences and retention.
• Interpret, evaluate, and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making reports.
• Lead the development of exception reporting that highlights actionable information to drive business success aligned with corporate goals and objectives.
• Perform daily, weekly, and monthly reviews and analyses of current processes using existing and self-developed operational metrics and reports.
• Suggest changes to senior management using analytics to support your recommendations, including the financial and operational impact of any changes
• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
• Translate business data into digestible information that improves corporate processes
• Prepare technical reports by collecting, analyzing, and summarizing information and trends
• Improve systems by studying current practices; and recommending modifications to practices or automation tools.
• Recommend controls by identifying problems, writing improved procedures, and updating documentation.
• Monitor project progress of orders managed by the Client Implementations Department by tracking activities; resolving problems; publishing progress reports; and recommending actions.
• Construct workflow charts, diagrams, and presentation materials
• On an ongoing basis, audit the web-based Client Implementation Work Instructions for procedures, products, and general reference information for the department to find gaps in documentation and work with team members and subject matter experts to develop and publish new and corrected content and keep the work instructions up to date.
• Train others to generate reports and use analytical tools.
• Provides quality internal and external customer service surrounding the Company values.
• Other duties as assigned.

• Bachelor’s degree in Business, Computer Science, Management Information Systems or related field, and/or equivalent experience.
• Two Years of hands-on experience with business process reporting and data analysis.
• Microsoft Excel, SharePoint, SQL or Access experience strongly preferred
• Detail oriented, analytical, and inquisitive
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Prior experience particularly in the data center industry

Working Conditions

• Office environment

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