The Operations Technician II position requires advanced technical skills and capabilities, the ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve complex issues with little to no supervision. This position will incrementally be responsible for supporting internal applications and systems. A strong customer service background and experience dealing with customers is a must. General assignments will include, but not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cabling pulling, cleaning, working around HVAC and electrical equipment and organizational tasks.

Responsibilities

Provides quality internal and external customer service surrounding the Company values
Assemble/build hardware to meet client/service order specifications
Test in-stock hardware to determine functional status
Run diagnostic suites on Dell, Sun and HP servers
Build servers using Approved OS images via ghost or kick-start
Assist in the installation, racking, and cabling of equipment
Run, terminate, and test cables
Demonstrate proficiency with operations applications, e-mail, IRC, MS Office, etc.
Equipment monitoring
Advanced understanding of TCP/IP principles
Power user level experience with at least one Operating System
Provide remote hands and eyes support for customer issues/concerns
Specific knowledge of computer system hardware setup and troubleshooting skills
Ability to inspect and troubleshoot issues around electrical and mechanical equipment
Cabling
Other duties as assigned

Qualifications

Knowledge of TCP/IP, LAN and WAN technology.
Previous experience with a ticketing system.
Must be able to work around high voltage or mechanical equipment to take readings.
Must demonstrate personal motivation and enthusiasm.
Previous customer interaction experience.
Must have the ability to distinguish low impact from high impact problems with little direction.
Able to understand complex solutions and relay effectively to customers.
Experience and knowledge of Windows and Linux based servers.
Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

Three years working experience in a customer service/help desk environment; or Bachelor’s degree.
Previous leadership or mentoring experience.
Previous cabling experience (Copper/Fiber preferred).
Detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols desired.
Proficiency in Service Now computer application.
Prior experience particularly in the data center industry