Job Purpose:

The Inside Sales Account Manager (ISAM) collaborates with Regional Account Managers and Account Representatives to sell products and services to industry operators and distributors. provides customers with product or service information to assist them in determining appropriate merchandise to purchase. In this role, ISAM’s will build strong relationships with customer bases to assist and make recommendations for the products and services that will meet the needs of their businesses.

Responsibilities:

• Partner closely with Regional Account Manager to support increased sales efforts within territory for all product lines and services.
• Responsible for outbound sales calls to a specified list of customers
• Make recommendations to Inside Sales Manager to improve services & processes
• Set process expectations and ensure expectations are met with locations, operators and Outside Sales reps
• Collaborate with Credit & Collection, Billing, Customer Service and Operations Departments to resolve customer problems or issues in a timely manner
• Provide products information to customers (front line) by building and maintaining customer relationships
• Enter orders and track shipments of system and related products
• Estimate date of delivery to customers based on knowledge of the company’s production and delivery schedules
• Responsible for ensuring all proper documents associated with the selling process are thoroughly completed. Documentation includes contracts, location logos and location messages which must be received, verified, and processed before product shipment
• Coordinate customer training
• Respond promptly to customers’ needs and solicits feedback to improve service
• Prepare sales reports to Sales Managers as needed
• Communicate programs, promotions and policies to new and/or existing customers
• All related duties as deemed necessary by the Inside Sales Manager
• Participate in the training on onboarding of other sales representatives when needed

Required Qualifications:

• Proficiency with all MS Office Suite applications
• Must have previous customer service or sales experience
• Excellent organization skills and able to manage multiple tasks
• Excellent written/verbal communication skills with the ability to communicate effectively
• Personable and outgoing personality
• Must be proactive, self-motivated and results driven
• Must be an independent thinker, with the ability to balance both working autonomously and working with others in a team setting
• Attention to detail and display a level of professionalism and maturity

Special Position Requirements:

• 15% domestic US travel required

Preferences:

• Associates Degree preferred, but not required

Work Requirements:

• Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense.
• Written Comprehension — the ability to read and understand information and ideas presented in writing.
• Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — the ability to communicate information and ideas in speaking so others will understand.
• Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
• Must be authorized to work in the United States.
• Domestic and international travel may be required.

TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.