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Call Center Agent - Cleveland Clinic Main Campus

Towne Park

Towne Park

Customer Service
Cleveland, OH, USA
Posted on Friday, July 21, 2023

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15.00 per hour.

Work Schedule: The work schedule for this position is 1:45PM - 10:15PM Monday - Friday

Paid Time Off: Employees accrue 0.0192 hours of PTO per hour worked up to a maximum of 40 hours per calendar year. Employees accrue 0.02 hours of floating holiday per hour worked up to a maximum of 32 hours per calendar year.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for the paid time off and benefits outlined above.


The Customer Service Advisor is a highly energetic, enthusiastic, disciplined, problem solver with excellent communication and computer skill. The Customer Service Advisor is driven by ambition the ability to learn and grow as we move forward building a world class call center. All Customer Service Advisors are crossed trained in every function associated with the Call Center

Essential Job Functions:

  • Handle inbound calls
  • Prepared to answer questions regarding
    • Taking payments
    • Problem solving
    • Refunds
    • Directions
    • Expectant Mothers Program
    • LEED Program
    • Group Account Program
    • Embrace and understand metrics to ensure you can maintain company standards on
      • Talk time, wrap time, availability time and others as determined by our Performance Management team
    • Ability to calmly defuse patients, visitors and employees escalations
  • Handle intercom calls
  • prepared to answer question regarding
    • Access
    • Badging
    • Assistance
    • Directions
    • Problem solving
  • Additional duties as assigned

Essential Qualifications:

  • Minimum 2 year of customer service experience required.
    • Preferably in a call center environment
  • Possess solid verbal and written communications skills
  • Proficient in Word, Excel, PowerPoint and Microsoft Office
  • High School diploma (or equivalent) required
  • Reliable transportation to and from work
  • Good organizational and problem solving skills
  • Ability to work independently and within established guidelines
  • Ability to follow direction
  • Ability to effectively work within a team


The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Ability to stand and sit for long periods of time
  • Vision: See in the normal visual range with or without correction.
  • Hearing: Hear in the normal audio range with or without correction.

The duties listed herein are typical of this position. This list should not be construed as exclusive or all-inclusive. Other duties may be assigned and required. All duties must be performed in accordance with PSI established standards and procedures. By signing below I acknowledge I have reviewed and am able to perform the Essential Job functions with or without reasonable accommodations.