Sr. IT Project Manager

The IT Project Manager, Senior is responsible for managing the project scope, execution, and satisfaction from our “Customer” (internal Tungsten Automation stakeholders.)

Project /Practice Management

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day-to-day operational aspects of a project and scope.
• Reviews deliverables prepared by team before passing to client.
• Minimizes our exposure and risk on project.
• Ensures project documents are complete, current, and stored appropriately.

Key Responsibilities:

• Participate in requirements analysis reviews of inbound project requests related to new systems or changes to existing systems
• Update Project related information throughout the lifecycle of the project
• Work with business users to help them create business cases or input project financial information
• Interface with development team, systems team, vendors and stakeholders to ensure all understand project specific input required
• Various reporting activities on an ad hoc basis

• MS Project or SmartSheets
• SharePoint
• Excel Power User
• Effective presenter with PowerPoint
• Successfully managed complex enterprise application development and/or implementation projects i.e. ERP, Salesforce, Data & Reporting

• Five years minimum proven successful Project Management experience leading large global projects which may include ERP, CRM, infrastructure, networking, application development custom apps, business intelligence
• BA or equivalent business experience preferred

Communication

• Facilitates team and customer meetings effectively.
• Holds regular status meetings with project team.
• Keeps project team well informed of changes within the organization and general corporate news.
• Effectively communicates relevant project information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.

Technical Understanding

• Possesses general understanding in the areas of application programming, database and system design.
• Possesses a thorough understanding of our capabilities.
• Maintains awareness of new and emerging technologies and the potential application on customer engagements.
• Possesses general understanding of DevOps and Agile methodologies

Customer Management (Internal Tungsten Automation Stakeholders)

• Manages day-to-day customer interaction.
• Sets and manages customer expectations.
• Develops lasting relationships with customer personnel that foster customer ties.
• Communicates effectively with customers to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen customer relationships.