Sr IT Cloud Specialist

GO-E003

Business Centre "Labirint" 5th Floor Liulin 10 District, Sofia, Sofia,

Mid Career

Information Technology / Information Systems

Full-Time/Regular

Job Purpose

The Cloud Specialist assists in the support, and administration of the software components of the Tungsten Automation Corporation IT Cloud technology stack. Engineers are expected to provide first-class system operation and support of the Tungsten Automation Corporation IT cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members, management, other department personnel, third-party vendors, and partners. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of the organization.

Key Responsibilities

• Specific responsibilities include, but are not limited to, the following:
• Installs, integrates, and maintains the security system and supports new and existing multi-tenant corporate cloud systems related to Azure, AWS and O365.
• Installs, integrates, and maintains the telecoms and call center systems: Amazon Connect, Session Border Controllers, Avaya, Salesforce Service Cloud Voice, MS Teams Voice.
• Designs, plans, and manages deployment of new and multi-specialty technologies
• Plans, designs, and implements Active Directory configuration changes
• Monitors and administers appropriate systems to ensure systems and services availability and peak performance, and modifications to existing environments are effective and efficient
• Documents all systems procedures, systems practices, job responsibility and job processes
• Decision Making- Selects from multiple procedures and methods to accomplish tasks.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Manage operating systems and end user software.
• Manage user accounts, permissions, and access rights within Azure Active Directory and On-premises Active Directory.
• Manage communications, including, e-mail, IM, Teams calling, etc.
• Analyze system, server, and application performance.
• Create and maintain diagrams, knowledge articles, and other documentation as it relates to systems configuration.
• Create shell scripts as required for automation and to expedite any process.
• Check service desk database for entries on enterprise applications or server resource issues; prioritize and respond to help desk tickets as appropriate.
• Provide follow up services to ensure satisfaction and resolve issues.
• Provide advice and recommendations to management on processes and techniques required for improved work operations.

This position requires the following education and experience:

• Four-year university degree or college diploma in the field of computer science and/or 4-7 years equivalent work experience.
• Subject matter expert of Office 365, Azure Security Center, Azure, AWS, VMware, MS Group Policy, Active Directory, Azure IaaS, and PaaS
• Subject matter expert of Amazon Connect, Session Border Controllers, Avaya, Salesforce Service Cloud Voice, MS Teams Voice
• Good knowledge of networking including Zero-trust models
• Good knowledge of application and infrastructure security solutions
• Understanding of email routing and security.
• Skills including vSphere, vCenter, Windows Server, Storage, Cisco, Linux, automation, Microsoft Defender suite, Office 365, Azure, AWS, DNS, Backup & Storage
• Well-developed network technical skills. Skills in organizing and presenting information, proposals etc.
• Ability to plan and carry out virtually all typical assignments within network and IT systems administration.
• Ability to build effective relationships within the organization.

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.