Sr. IT User Support Specialist

GO-E006

Business Centre "Labirint" 5th Floor Liulin 10 District, Sofia, Sofia,

Mid Career

Information Technology / Information Systems

Full-Time/Regular

Provide world class support to our in house end users and field personnel on a variety of issues and ensure the continuity of the computer services throughout the company. Responsible for departmental helpdesk processes and standards. Provide telephone and desk support for all software programs, applications and hardware support, build and upgrade PC's, set up new users with network access as well as resolve issues involving viruses, email, security, connectivity, and computer performance.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

· Proficient in Windows Operating Systems, Office 365, and related applications.

· Skilled in PC hardware installation and troubleshooting, with knowledge of peripheral devices such as iPhones/Android devices, printers, and Lenovo/Dell hardware.

· Experience with Intune configuration and management.

· Basic network troubleshooting abilities.

· Strong working knowledge of Microsoft Windows 10 and Windows 11.

· Familiarity with Mac and Linux operating systems is beneficial.

· Understanding of telecommunication systems, including telephony and mobile devices.

Rotational shifts covering US, Europe, and APAC time zones

Specific Requirements:

• Be process oriented with the ability to lead, follow through on projects, tasks, and reporting.
• In-depth understanding of Windows XP, Windows 7, MS Office 2007-2010, Outlook
• Basic network troubleshooting skills
• In-depth PC hardware, installation/troubleshooting technicques and extensive peripheral device knowledge including Blackberries, HP Printers and Dell Hardware.
• A college degree with a technical training background A+ certification, MCP, or equivilant cert
• Strong computer skills
• Good working knowlege of Microsoft operating systems
• n depth knowledge of computer hardware
• Knowledge of computer networking or telecommunication skills
• Great end user communication skills.

Tungsten Automation is an Equal Opportunity Employer, M/F/D/V