RFX Program Manager

Responsibilities:

Responsible for the coordination of RFX activity across the pre- and post-sale process, including the administration, adoption, and ongoing utility of the RFX management software.

• Be the organizational champion of Tungsten Automation's cross-functional approach to RFX responses to drive faster, higher quality responses for our pre- and post-sale customers to drive customer acquisition and retention
• Drive the successful adoption and implementation of Tungsten Automation's RFX management software
• Create training materials and deliver trainings on Tungsten Automation's RFX processes and tools to key stakeholder groups
• Build and maintain the RFX response library and establish ongoing content audits to optimize content and identify new content that may be needed
• Collaborate with each function across Tungsten Automation to update and expand the RFX response library so that it is accurate, comprehensive, and useful in driving RFX responses
• Coordinate and monitor the cross-functional process for completing RFX’s, from RFX initiation to customer delivery, to ensure customer responses are prepared in a timely and accurate fashion
• Own the creation of RFX responses (RFI, RFP, Compliance, and InfoSec questionnaires), including authoring the response, validating its accuracy with functional owners, and submitting it to the customer on-time
• Define, analyze, and report RFX metrics and performance trends to Tungsten Automation leadership on recurring basis
• Be the administrator of Tungsten Automation's RFX management software

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Understanding of RFX response processes, RFP writing experience, ability to thrive in a competitive environment, executive presence, public speaking, deep critical thinking and ability clearly and effectively articulate complex topics in easy-to-understand terms.

• Bachelor's degree in Communications, Marketing, Journalism, English, Business Administration or other related field
• RFP and InfoSec questionnaire writing experience in a technical format (preferably a software company), including experience with Privacy related topics such as GDPR
• Experience using and/or administrating an RFP management software
• Experience creating customer facing materials
• Exceptional project management, team building, and verbal and written communication skills
• Advanced Microsoft Office skills
• Ability to own deliverables
• Outstanding integrity, initiative, creativity, and passion
• Ability to operate in an ambiguous environment
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Tungsten Automation is an Equal Opportunity Employer M/F/D/V