VP, IT Operations

U25-093

REMOTE, US

Senior Management

Information Technology / Information Systems

Full-Time/Regular

The Vice President of IT Operations, reporting to the CIO, is a strategic and operational leader within our technology-driven organization responsible for developing and executing a technology vision that aligns with business growth. This role ensures seamless day-to-day operations—including server uptime, network reliability, help desk service, enterprise solutions, and IT security—while steering forward-thinking initiatives. This role requires a strong leader who can bridge the gap between technical teams and executive leadership, translating business needs into effective infrastructure technology solutions.

Key Responsibilities

Strategic Leadership & Vision

• Developing and implementing IT strategies that support the organization's overall business objectives.
• Staying abreast of, and evaluating, emerging technologies and identifying opportunities to improve IT operations and business processes to enhance scalability, security, and operational performance.
• Analyzing and refining processes to reduce costs, improve quality, and optimize efficiency.
• Serving as the main point of contact for IT Operation matters and communicating effectively with stakeholders.
  
  

Operational Excellence

• Ensuring the smooth and efficient day-to-day of IT Operations including servers, networks, enterprise systems, help desk services, and security platforms.
• Leading the design, implementation, and maintenance of the organization's IT infrastructure, including hardware, software, networks, and data centers; maintaining high availability and uptime through robust monitoring, maintenance, and incident response processes.
• Defining KPIs, monitoring progress, and implementing optimization strategies, including tracking metrics like system uptime and network availability
• Developing and implementing plans to ensure business continuity in the event of a disaster or other disruptive event.
• Overseeing IT Operations projects to ensure they are completed on time and within scope.

Budget & Vendor Management

• Managing the IT budget, allocating resources effectively, and ensuring cost-effectiveness of IT operations, aligning investments with both operational needs and security priorities.
• Managing relationships with vendors and partners, negotiating contracts, and ensuring service level agreements and security/compliance requirements are met.
  
  

IT Security & Compliance

• Collaborating with executive leadership and the CISO to integrate security-by-design principles into long-term technology roadmaps and enforce IT policies, security frameworks, and compliance measures, including DORA, GDPR, HIPAA, or other relevant standards.
• Identifying, implementing and maintaining robust security measures mitigating IT risks and ensuring operational processes meet or exceed security and compliance requirements without compromising business efficiency.
• Collaborating on cybersecurity strategy, threat prevention, detection, and incident response plans.

Team Leadership & Development

• Leading, mentoring, and developing a high-performing team of networking, server, security and help desk specialists and administrators.
• Fostering a culture of accountability, collaboration, and continuous learning within the team.
• Providing coaching, career development, and performance management to ensure team members grow in their roles.
• Ensuring resource planning and workload balancing across workstreams, optimizing team efficiency and impact.
• Promoting cross-functional teamwork between IT Operations teams, IT Delivery, and other departments to optimize business outcomes.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

• Driven to achieve results, thrive in a fast-paced environment, and be required to make decisions based on sound judgment with information at hand.
• Deep understanding of server and network architecture, IT security, enterprise platforms, and help desk operations.
• Strong experience in managing budgets, vendor relationships, and strategic IT planning.
• Proven experience working directly with a CISO, or equivalent, to align IT operations with security strategy.
• Ability to inspire, mentor, and lead diverse technical teams.
• Ability to develop and implement IT strategies aligned with business objectives balancing innovation with operational stability.

• Bachelor’s degree in IT, Computer Science, or related field; Master’s or MBA preferred.
• 5+ years in progressive IT leadership roles, including oversight of infrastructure, security collaboration, enterprise systems, and IT operations at scale.
• 12+ years of relevant IT experience
• M&A experience strongly preferred.

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets

The base salary range for this role, across the US, is $176,000 - $192,000. Your actual base pay within this range will be determined by your work location as well as skills, qualifications, experience, and relevant education/training. The range provided reflects only the base salary for the role and does not include benefits.