Software Engineer - ESET

Management and staff in Tungsten Automation's Software Engineering job family help the company to build and improve new and/or existing software products and their applications that we sell to our customers.

About the role:

We are looking for a motivated Engineer to join our Emergency Support Engineering Team. This role involves providing critical technical support during high-priority incidents, ensuring rapid problem resolution, and maintaining system stability in complex enterprise environments.

ESET Engineers performs some of the following work and be involved in other aspects, as assigned:

• Render exceptional 3-tier phone/email support for efficient resolution of technology and functional problems across all products.
• Take ownership of user problems and be proactive when dealing with critical user issues.
• Follow established set of processes while handling support requests.
• Identify and learn more about the products used/supported by the organization.
• Research, diagnose, troubleshoot and identify solutions to resolve critical customer issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.

• Experience in Customer Support with an enterprise software organization.
• Experience with Microsoft and Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
• Hands-on experience in managing web servers
• Database (SQL Server, MySQL, Oracle) operational knowledge.
• knowledge of at least one programming languages (C#, C++, Java).
• Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
• Excellent verbal, written, presentation and interpersonal communication skills.
• Excellent spoken and written English.
• Fast learner who can pick up new technologies.
• Capable of working with a cross-functional team to solve business and technical problems.
• Ability to make complex technical matters easy-to-comprehend for non-technical persons.
• Highly driven individual with an execution focus and a strong sense of urgency.
• High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.

Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements.

• Bachelors Degree in a related discipline is strongly preferred
• Typically has 2 or more years’ relevant technical experience

Tungsten Automation is an Equal Opportunity Employer, M/F/D/V