Cloud Implementation Specialist
Tungsten Automation
Sofia City Province, Bulgaria
Posted on Oct 29, 2025
Cloud Implementation Specialist
Tracking Code
E25-241
Job Location
Business Centre "Labirint" 5th Floor Liulin 10 District, Sofia, Sofia,
Job Level
Mid Career
Category
Cloud
Position Type
Full-Time/Regular
To implement Suppliers opting for the Integrated solution at target levels for the TN Services – e-invoicing; PO; etc. and provide quick and great user experience.
Ad hoc projects
Responsibility
- Achieve TN Supplier enrolment targets in terms of volume and speed, set on a monthly basis and reviewed quarterly
- Maintain latest supplier-status information on the company database (OBI) once every 5 business days
- Report as required on the Supplier pipeline producing realistic time & volume forecasts
- Ensure client end users are properly trained in areas of the application and handle all incoming Customer e-mail/ telephone implementation enquiries and requests in a timely (24 to 48 hours) and professional manner
- Involvement in delivery of strategic, high-volume client or partnership projects
- To handle all incoming Customer e-mail/ telephone implementation enquiries and requests in a timely and professional manner.
- Managing outstanding issues and keeping clients informed
- In special cases respond & resolve client support requests, received by phone & email. (Will be agreed in advance with the Support Manager)
- Ensure high levels of customer satisfaction
- Manage the SLA for Supplier enrolment target per new and multi-buyer set up
- Manage response/resolution within agreed SLA, depending on the set up or process applied
- Complete daily administrative routines
Required Skills
PERSONALITY & ATTRIBUTES:
- Ability to work on own initiative and within a team
- Excellent communication skills (both written and oral)
- Influencing skills
- Ability to articulate technical data requirements over the phone and by email
- Logical and methodical approach to achieving tasks and objectives
- Multi-tasking capabilities
- Innovative approach to work
- Understanding of clients issues with data submission
- Good telephone manner
- Problem Solving
- Analytical
- Customer Focused
- Positive and Energetic
- Ability to handle pressure
- Resilient
- Self Starter
LANGUAGES:
- Fluency in English.
- Desirable is one of the listed: Dutch, German, Spanish, Italian, French
Required Experience
Minimum Qualifications:
- College degree or equivalent experience
- Excellent presentation and both written and verbal communication skills in English and job specific language
- The ability to create and maintain project documentation including requirements, timelines, schedules and tasks, risk assessment, status reports and general project communications.
- The ability to manage multiple issues and customer simultaneously.
- Some experience in call/ support center in or service industry
Preferred Qualifications
- Strong technical skills, analytical skills and excellent problem solving skills
- The ability to prioritize, manage multiple tasks and conflicts
- Comfortable with using MS Office Applications suite
- Good command of English language (written and oral)
- Ability to communicate with people and solving customer queries over phone or Internet
- General understanding of internet services such as email, FTP etc.
- Knowledge of invoicing/accounting packages
- Data transfer protocols
Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.