Sales Operations Analyst

ABOUT THE ROLE

The Sales Operations Analyst is the backbone of sales operations, supporting both Business Development Representatives (BDRs) and Sales Engineers (SEs) with data-driven insights, process improvements, and tool management. This role drives sales success through operational excellence and innovative tools, working closely with sales teams to provide analytical support, manage sales technology platforms, and optimize processes. Sales Operations Analysts directly impact Tungsten Automation's sales effectiveness and growth.

WHAT YOU'LL DO

• Generate and analyze data reports from Salesforce (SFDC) to support BDR commission calculations
• Maintain Power BI dashboards to identify and resolve errors in sales opportunities
• Serve as the primary contact for lead routing and traction complete alerts
• Assist with quota setting and commission processes for BDRs and Sales Engineers
• Provide ad hoc reporting as needed
• Collaborate on quota setting for Sales Engineers
• Manage dynamic crediting and mapping for new hires
• Respond to ad hoc requests from SE leadership
• Manage relationships with sales tool partners and act as the primary administrator
• Onboard new users and provide troubleshooting support for the sales team
• Lead the rollout and adoption of new sales tools including ZoomInfo, Salesloft, LinkedIn Sales Navigator, Lusha, 6Sense, D&B Hoovers, Concesus, and Skytap

ABOUT OUR PLATFORM

Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

WHAT YOU NEED TO SUCCEED

• 5-7 years of experience in sales operations or related field required
• Experience with Salesforce (SFDC) and Power BI
• Familiarity with sales enablement tools including ZoomInfo, Salesloft, LinkedIn Sales Navigator, Lusha, 6Sense, D&B Hoovers, Concesus, and Skytap
• Strong analytical, reporting, and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong work ethic and commitment to long-term success
• Team-oriented and entrepreneurial mindset

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets

The base salary range for this role, across the US, is $85,900 - $139,278. Your actual base pay within this range will be determined by your work location as well as skills, qualifications, experience, and relevant education/training. The range provided reflects only the base salary for the role and does not include benefits.