Workplace Operations Manager

ABOUT THE ROLE

The Workplace Operations Manager is the operational backbone of Tungsten Automation's headquarters and a key enabler of the executive team's effectiveness. This role owns everything that keeps the office running - from facilities and vendor management to high-stakes executive events and VIP visits - while serving as a reliable operational partner to the Chief of Staff on priority projects. The ideal candidate is a polished, proactive operator who anticipates needs, executes flawlessly, and takes pride in creating an exceptional environment for employees, customers, and leadership alike.

Mission: Ensure Tungsten's headquarters operates at the highest standard while enabling seamless execution of executive meetings, leadership events, and VIP engagements.

WHAT YOU'LL DO

Facilities & Space Management

• Serve as the primary point of contact for building management, landlord, and facilities vendors

• Oversee office maintenance, repairs, and service requests, ensuring timely resolution

• Manage space planning, seating assignments, and office reconfigurations as the organization evolves

• Ensure common areas, conference rooms, and workspaces are consistently clean, functional, and well-stocked

Vendor & Contract Management

• Own relationships with office vendors - cleaning, security, equipment, supplies, food/beverage, and other services

• Manage vendor contracts, invoices, and renewals in coordination with Finance and Legal

• Identify cost-saving opportunities without compromising the employee or visitor experience

Logistics & Operations

• Manage office supply inventory, ordering, and budget tracking

• Coordinate mail, shipping, and receiving operations

• Oversee office equipment (printers, AV, kitchen appliances) and coordinate repairs or replacements

• Serve as the primary liaison for IT on hardware needs, desk setups, and equipment logistics

Executive & Leadership Support

• Support board meetings and executive leadership meetings end-to-end - room setup, catering, AV, materials preparation, and on-site coordination

• Plan and execute executive team offsites, including venue sourcing, travel logistics, agenda coordination, and on-site management

• Coordinate customer and partner visits to HQ - managing itineraries, hospitality, meeting room preparation, catering, and executive briefing logistics

• Serve as the on-site point of contact for all VIP and leadership visits, ensuring a seamless and professional experience from arrival to departure

• Liaise with EAs and the executive team on scheduling and logistical needs that intersect with office operations

• Partner with the Chief of Staff on ad hoc projects and priority operational initiatives as they arise

Health, Safety & Compliance

• Maintain compliance with local health, safety, and building regulations

• Serve as the office safety coordinator - managing emergency procedures, evacuation plans, and first aid supplies

• Ensure adherence to company policies related to workplace standards

Employee Experience

• Greet and support visitors, ensuring a professional and welcoming front-of-house experience

• Coordinate office-wide logistics for new hire onboarding - desk setup, access, supplies, and day-one readiness

• Support internal events and team gatherings from a logistics and facilities standpoint

ABOUT OUR PLATFORM

Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve citizen engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase efficiency—particularly crucial for government organizations facing complex regulatory requirements.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

WHAT YOU NEED TO SUCCEED

• 4-6 years of experience in office management, workplace operations, executive support, or a related field

• Background supporting executive-level events, offsites, or board meetings

• Strong organizational skills with exceptional attention to detail and follow-through

• Proven ability to manage multiple vendors, events, and competing priorities simultaneously

• Polished professional presence - comfortable interfacing with senior executives, board members, and external VIPs

• Proactive problem-solver who anticipates needs and resolves issues before they escalate

• Comfortable working independently with minimal oversight in a fast-paced environment

• Proficiency in Google Workspace or Microsoft Office; familiarity with facilities or workplace management tools a plus

• Utilizes AI-enabled tools (e.g., chatbots, document automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

• Skills in prompting AI systems and assessing output quality

• Ability to leverage AI to ideate, develop, and scale to the needs of their department

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets

The base salary range for this role, across the US, is $57,000 - $105,000. Your actual base pay within this range will be determined by your work location as well as skills, qualifications, experience, and relevant education/training. The range provided reflects only the base salary for the role and does not include benefits.