Job Opening For Client Success - Director - Client Success

Client Success Director – Revenue Cycle Management

Position Summary

The Client Success Director serves as the primary executive contact for healthcare clients and is responsible for driving client satisfaction, retention, financial performance, and strategic growth. This role partners with healthcare providers, health systems, physician groups, and internal operational teams to optimize revenue cycle performance, improve key performance indicators (KPIs), and deliver exceptional client outcomes.

Key Responsibilities

Client Relationship Management

• Serve as the executive sponsor and trusted advisor for assigned client accounts.

• Build and maintain strong relationships with C-suite executives, finance leaders, revenue cycle directors, and operational stakeholders.

• Lead regular business reviews and strategic planning sessions.

• Ensure timely resolution of client concerns and escalations.

Revenue Cycle Performance

• Monitor and improve key RCM metrics, including:

• Net collection rate

• Days in accounts receivable (A/R)

• Clean claim rate

• Denial rate

• Bad debt percentage

• Cash collections

• Analyze revenue cycle trends and identify opportunities for improvement.

• Collaborate with operational teams to implement performance improvement initiatives.

Strategic Account Management

• Develop account strategies aligned with client business goals.

• Identify opportunities for service expansion and revenue growth.

• Support contract renewals and client retention efforts.

• Drive long-term partnership value.

Leadership & Cross-Functional Collaboration

• Partner with operations, technology, implementation, analytics, and compliance teams.

• Lead client success managers and account management staff.

• Coordinate resources to meet contractual obligations and service-level agreements (SLAs).

• Promote a client-centric culture throughout the organization.

Financial Management

• Manage account profitability and contract performance.

• Review financial reports and client scorecards.

• Track revenue targets and account growth opportunities.

• Assist with budgeting and forecasting activities.

Reporting & Analytics

• Present executive-level performance reports and recommendations.

• Translate complex data into actionable insights.

• Monitor KPIs and benchmark performance against industry standards.

• Develop client-facing dashboards and business reviews.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field.

• 8–12+ years of healthcare revenue cycle management experience.

• 5+ years of client-facing account management or client success leadership experience.

• Strong knowledge of:

• Patient access

• Medical coding

• Claims management

• Denials management

• Accounts receivable follow-up

• Healthcare reimbursement methodologies

• Experience working with hospitals, health systems, physician groups, or RCM vendors.

• Proven success managing executive-level client relationships.

Preferred Qualifications

• Master's degree (MBA, MHA, or related field).

• Certifications such as:

• Certified Revenue Cycle Representative (CRCR)

• Certified Healthcare Financial Professional (CHFP)

• Healthcare Financial Management Association (HFMA) credentials

• Experience with major healthcare information systems and RCM platforms.

Key Skills

• Executive relationship management

• Revenue cycle optimization

• Strategic planning

• Financial analysis

• Negotiation and conflict resolution

• Healthcare operations

• Data analytics and reporting

• Team leadership and coaching

• Project management

• Presentation and communication skills

Typical KPIs

• Client retention rate

• Net revenue retention

• Client satisfaction (CSAT)

• Net Promoter Score (NPS)

• Days in A/R

• Denial rate reduction

• Collection rate improvement

• Contract renewal rate

• Account profitability

• Service-level agreement compliance