Case Manager

Case Manager – Insurance Repairs (Building)

Responsive Building is a leading insurance repair builder delivering high-quality claims management and repair solutions across Queensland and New South Wales. We pride ourselves on exceptional customer outcomes, quality workmanship, and a supportive team environment where people are valued and empowered to grow.

We are looking for a proactive and customer-focused Case Manager to join our expanding team and play a key role in helping homeowners get back on track after insurance events.

The Role

Reporting directly to the Senior Operations Manager, you will manage the end-to-end coordination of insurance repair projects. You’ll be the central point of contact between clients, insurers, supervisors, and trades – ensuring projects are delivered on time, on budget, and to the highest standard.

This is a varied and rewarding role ideal for someone who enjoys building strong relationships and seeing projects through from claim approval to final handover.

What You’ll Do

• Coordinate and manage repair projects in partnership with Site Supervisors and Trades, to meet timelines, quality standards, and KPIs
• Deliver outstanding customer service – keeping clients, insurers, and stakeholders informed and supported throughout the claims journey
• Complete a variety of administrative tasks associated with claims management
• Proactively resolve issues to achieve excellent outcomes

What You’ll Bring

• Australian work rights
• 2+ years’ experience in insurance claims management, project coordination, building administration, or a similar role
• Exceptional communication and customer service skills with a genuine ability to build trust
• Demonstrated professionalism, accountability, and a positive, solutions-focused attitude
• Strong willingness to learn and grow within a dynamic team
• Ability to thrive in a fast-paced environment and manage multiple projects
• Experience with the PRIME system is highly regarded
• Qualifications in Business Administration, Project Management, or Building/Construction are advantageous

Why You’ll Love Working with Us

• Highly competitive remuneration: Above-award salary + attractive performance incentives
• Strong team culture & recognition: Work in a collaborative, people-first environment where your efforts are noticed and celebrated
• Career growth: Ongoing training, mentoring, and clear pathways for progression
• Meaningful impact: Help customers rebuild and recover during some of their most challenging times
• Fully supported role: Modern tools, systems, and a genuine team that has your back

If you’re an organised, personable Case Manager who thrives on variety and wants to work for a company that truly values its people, we’d love to hear from you.

Apply now.

Responsive Building is a merit-based employer. We welcome applications from all backgrounds and are committed to providing reasonable adjustments.

On-site • Permanent • Full-time • Experienced

70000 AUD – 80000 AUD (Annum)

Overview: Responsive Building is a premier construction company specialising in providing bespoke building services, insurance claim management, and repair solutions throughout Queensland and New South Wales. Our commitment is to provide nothing short of excellence, ensuring efficiency and cost-effectiveness for our valued clients. Our services include emergency response, building design and construction, and disaster maintenance. We are proactively invested in industry advancements to ensure we are on the leading edge of the services we can offer our clients. Our People: Responsive Building relies on a skilled and diverse team to execute projects efficiently and to the highest standards. Our team includes labourers, roof plumbers, carpenters, qualified master builders, repair coordinators, supervisors, administrators, bookkeepers, accountants, estimating managers, construction managers and operations managers. Each team member plays a crucial role, from managing finances and administrative tasks to overseeing construction operations and ensuring quality control. For further information about Responsive Building, please visit: https://www.responsivebuilding.com.au/.