REFOCUS is in the business of Redirecting and Empowering Families by creating Opportunities through Culturally Unique and responsive Services. Our work is driven by a commitment to strengthening families, celebrating identity, and fostering resilience.

We do this by building genuine connections, valuing emotional intelligence, and taking a ground-up approach to understanding where support is most needed for children and families. Our services are shaped by real-world experience and a deep respect for the communities we serve.

Over the past 15 years, we have supported more than 20,000 community members across the Sunshine Coast, Moreton Bay, Gympie, and Cairns regions, delivering high-quality support across the Health, Community, and NDIS sectors. We are powered by a dedicated team with more than 800 years of combined lived and professional experience, ensuring culturally safe, person centered, knowledgeable, and effective care.

We are crafting a team of change-makers and we want you!

REFOCUS is seeking a Child Case Coordinator – Delegated Authority to join our team and support culturally safe, family-led planning for children and families.

This role sits within REFOCUS’s Delegated Authority framework and works in close partnership with Child Safety, families, communities, cultural connection, and family participation.

This position does not hold statutory case management responsibility. Statutory case management remains with the Child Safety Officer.

About the role

As a Child Case Coordinator – Delegated Authority, you will:

Coordinate culturally safe, family-led planning processes
Work alongside families, children, carers, and community supports
Monitor and review reunification, family time, safety, and support plans
Prepare evidence-informed recommendations for delegated decisions
Support strong governance through clear documentation and approval pathways
Work in close partnership with Child Safety Officers, Team Leaders, and management

You will not authorise decisions. All authorising powers sit with the REFOCUS Chief Executive Officer. Strong communication, role clarity, and respect for governance processes are essential to this role.

Pay and conditions

Permanent part-time position

Hourly pay rates range from:

Level 1 PPT1 $35.93 per hour, up to Level 4 PPT 5 $52.60 per hour

Classification level and pay rate are assessed and determined based on qualifications, experience, and demonstrated capability.

What we’re looking for

We’re looking for someone who:

Has a strong commitment to child safety and family-led practice
Understands, or is willing to learn, Delegated Authority practice
Can build respectful partnerships with families, communities, and Child Safety
Is organised, reflective, and confident with documentation and review processes
Values cultural safety, collaboration, and accountability

Qualifications and experience

Relevant qualification in human services, social work, community services, or a related field, or working towards
Experience in child protection, family support, or Aboriginal and Torres Strait Islander community services is desirable
Willingness to undertake intensive training in child safety legislation, policies, and procedures

Training and support

Entry-level practitioners will receive intensive training in child safety legislation, policies, procedures, and Delegated Authority practice. Ongoing supervision, mentoring, and professional development are core to this role.

Additional requirements