Are you ready to elevate your career and become part of an exceptional company? Look no further than Ingredients Plus, leading distributors of ingredients to the Beauty Care, Health Care, and Homecare industries across Australia and New Zealand. We are passionate about providing flexible, reliable, and trusted solutions, built on continuous innovation, long-term partnerships, and exceptional customer service.

Our secret ingredient is our people: we thrive on collaboration, fresh ideas, and a commitment to excellence. With a supportive, engaging, and encouraging environment, you’ll be joining a team that truly values you.

About the Role

Based in Rydalmere NSW and reporting to the Customer Service Manager, this role plays a key part in supporting our Account Managers and customers nationwide. As our Australian operations continue to grow, this position is critical in strengthening customer relationships and enhancing our service capability.

Key Responsibilities

Collaborate closely with the Account Managers and operations team ensuring timely delivery of products and services with customer orders.

Maintain and update customer information in the company’s database.

Process customer orders accurately and efficiently.

Assist with inbound customer inquiries, including pricing, freight charges, stock availability, freight delays, stock returns, and sample coordination.

Amend customer orders as required.

Manage communication with customers regarding order updates and any changes or delays.

Provide general office support.

Liaise with the commercial team about new or potential customers and opportunities.

Coordinate with the warehouse on any order changes.

Acquire knowledge of IP’s product and service offerings and competitor products.

Build and maintain customer relationships.

Participate in customer service training and attend company meetings

The Ideal Candidate Will Possess

3–5 years of experience in customer service, sales support, or supply chain support — ideally within the ingredients (Health or cosmetic) manufacturing, FMCG, or distribution sectors.

Experience using ERP systems (highly regarded)

Excellent verbal and written communication skills.

Strong attention to detail and organisational skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office and CRM or customer management systems

A proactive, positive attitude with a willingness to learn

Ability to work both independently and as part of a collaborative team

Interest in developing a long‑term career pathway into Commercial or Supply Chain roles

Benefits and Culture

At Ingredients Plus, we value our people and are committed to supporting your growth and success.

When you join our team, you’ll enjoy:

Competitive remuneration package