Customer Service/Technical Support (Sydney)
Viridian Financial Group
IT, Customer Service
Sydney, NSW, Australia
Customer Service/Technical Support (Sydney)
Description
Who are we?
Swagelok is a global leader in fluid system solutions, offering high-performance products, assemblies, and services across a wide range of industries — including oil & gas, chemical processing, power, clean energy, medical and manufacturing.
We pride ourselves on delivering engineered solutions with exceptional reliability, backed by our local technical expertise and global capabilities.
The Opportunity
We’re looking for a technically minded professional to join our Sydney based team in our customer service team.
Reporting to the Customer Service Manager, you will:
• Prepare accurate quotations and process customer orders involving technical components (valves, fittings, regulators, etc.)
• Provide first-line technical support and product selection guidance to customers
• Record detailed communication notes using SAP and Zendesk
• Manage enquiries and resolve first level technical customer issues with a focus on problem-solving
• Develop strong technical relationships with customers across Australia and New Zealand
• Collaborate with our Sales. Engineering and Field Service teams as part of a cross functional technical support structure
What’s in It for You?
• Competitive salary + bonus incentives
• Clothing allowance
• Onsite parking
• Full product and systems training
• Career development pathways
• Join a high-performing team that values technical capability and teamwork
What Are We Looking For?
• Mechanical aptitude or technical background in any industry
• Prior experience in internal sales/customer service
• Strong technical problem-solving skills
• High attention to detail in data entry and documentation
• Familiarity with SAP or other ERP systems is a plus
• Strong communication skills and a team-based approach
Requirements
• Must have working rights in Australia and currently residing in Australia.
• Only shortlisted candidates will be contacted. Thank you for your understanding.
If this sounds like you, Click Apply Now!
Role Type
Share this job
Report this job
Cookie Preference Center
More information
Manage cookie preferences
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social Media Cookies
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
Cookie List
- label