Peninsula Hot Springs is seeking a visionary and commercially astute Chief Technology Officer (CTO) to lead enterprise-wide technology, digital transformation, and data strategy.

This is a pivotal executive role responsible for shaping and delivering a fully integrated, data-driven operating environment that enhances guest experience, drives operational excellence, and supports business growth.

As a key member of the Executive Leadership Team, you will position technology as a strategic enabler across all areas of the business – from bookings and guest experience to finance, workforce management, and beyond.

Key responsibilities

Technology Strategy & Digital Transformation

Lead PHS’ technology and digital transformation strategy aligned to business growth plan
Deliver a fully integrated, data-driven technology ecosystem across booking systems, POS, retail, ERP, Finance and more
Develop and execute a future-focused technology roadmap, including AI and automation opportunities
Lead the technology and digital transformation road map managing project delivery risks, external consultants, and vendor contracts ensuring project runs to budget and timelines

Technology Operations & Infrastructure

Oversee all enterprise systems, infrastructure, cloud services, and platforms
Ensure systems are secure, reliable, scalable, and high performing
Establish and manage SLAs to support operational excellence

Guest Experience & Digital Innovation

Enhance the end-to-end guest journey through seamless digital and on-site experiences
Partner with operational and marketing teams to deliver innovative, personalised solutions

Data, Cyber Security & Governance

Lead cybersecurity, data governance, and compliance frameworks
Implement robust risk management, disaster recovery, and business continuity plans and policies
Drive a centralised data strategy to enable insights and AI-driven decision making

Systems & Continuous Improvement

Lead system integration, automation, and process improvement initiatives
Oversee the implementation and optimisation of enterprise technology platforms across PHS.
Lead system configuration, testing, deployment and change management
Evaluate emerging technologies and recommend and implement solutions that support long-term innovation and growth.

Financial Management

Manage technology budgets aligned to strategic priorities
Ensure strong ROI and cost optimisation across all technology investments

Leadership & Stakeholder Engagement

Build and lead a high-performing, innovative technology team
Manage key vendor and stakeholder relationships
Drive organisational adoption of new systems through effective change management

About you

You are a strategic and hands on technology leader with a strong track record of delivering enterprise-wide transformation in complex, customer-centric environments.

Essential experience & skills:

Degree in IT, Computer Science, Engineering or related field
Significant senior leadership experience in technology, digital or IT operations
Proven success delivering large-scale digital transformation programs
Experience within hospitality, hotels, resorts, or complex guest environments highly regarded
Strong expertise in enterprise architecture, cloud platforms, and cybersecurity
Experience managing multi-vendor environments and enterprise systems (CRM, POS, ERP, bookings, payroll, etc.)
Commercial acumen with the ability to translate technology into business outcomes
Exceptional stakeholder engagement and executive communication skills

Why join us?

At Peninsula Hot Springs, our values guide everything we do:

Inclusive

Creative & Innovative

Loving & Respectful

Uncompromising Integrity

You’ll have the opportunity to:

Lead a large-scale, business-critical transformation
Shape the future of a leading wellness and tourism destination
Work alongside a passionate and purpose-driven leadership team

To learn more about life at Peninsula Hot Springs, visit our website http://www.peninsulahotsprings.com/our-story/careers/

How to apply

Submit your CV and a cover letter outlining your experience in leading digital transformation and enterprise technology strategy – we look forward to hearing from you.

Company Overview

Peninsula Hot Springs is an award-winning geothermal hot springs and day spa based on the Mornington Peninsula. Today, the ever-expanding Peninsula Hot Springs is spearheaded by founder and Creative Director Charles Davidson in partnership with co-owner Bharat Mitra. Both Charles and Bharat are passionate about wellness and are committed to expanding the industry, sharing the healing benefits of geothermal water and reconnection through bathing practices with the community. We employ over 300 passionate staff who are committed to providing a memorable wellness experience for our guests and striving for service excellence. We foster a respectful and inclusive workplace, where our staff work collaboratively to co-create our gift of wellness. Our people are encouraged to be their authentic selves, to be courageous and innovative and to continue to grow. We are committed to providing opportunities for development and career progression for our people. Our staff not only get to bring wellness and relaxation into the lives of our guests, they also get to immerse themselves in nature and enjoy the guest experience themselves with our amazing offering of employee benefits.