Front of House Coordinator

AI Job Summary

Permanent • Full-time • Associate

ABOUT CARRIAGEWORKS

Carriageworks is one of Australia’s most renowned and significant contemporary multi-arts organisations. We support artists and producers to develop and present major new works in performance, visual arts and related art forms. Reflecting the diverse communities of urban Sydney, our artist-led program is ambitious, radical and always inclusive.

CARRIAGEWORKS VALUES

• Respect Each Other: Everyone is welcome. Everyone’s voice is important. We learn from each other by listening with empathy and care.
• Share The Journey: Support others to be their best. We act with integrity and trust. We are collectively responsible.
• Be Adventurous: Embrace creativity. We search for courageous ideas and new opportunities.
• Take A Long View: Respect country, prioritise sustainability and nurture new ways of thinking out of old. We lay foundations for generations to come.

OPPORTUNITY

The Front of House Coordinator plays a key role in bringing our events to life by keeping our FOH team running smoothly behind the scenes. You’ll take manager instructions and turn them into accurate, up-to-date rosters, help coordinate casual staff across a busy and exciting events calendar, and make sure everyone is in the right place at the right time to deliver a welcoming and seamless visitor experience.

You’ll also be the go-to for keeping things organised day-to-day, supporting FOH communications, logging incidents, assisting with basic reporting, and keeping our systems accurate and up to date. Along the way, you’ll help ensure WHS and accessibility standards are upheld, so every event is safe, inclusive, and well supported.

KEY RESPONSIBILITIES/DAY TO DAY

• As the Ticketing Coordinator at Carriageworks, your key responsibilities will include:
• Enter and update FOH rosters in the scheduling system based on instructions from the Customer Service Manager
• Maintain accurate records of staff availability, shifts, and attendance
• Support FOH staff communications and deliver briefings using prepared information
• Assist with onboarding and basic training of casual FOH staff
• Respond to operational issues during events and escalate where required
• Support accurate data entry of incidents and customer feedback into systems
• Assist with WHS compliance, emergency procedures, and safe event delivery
• Support accessible service delivery and escalate accessibility issues when required

PREFERRED CRITERIA

• Experience in front of house, hospitality, venue operations, or live events
• Strong customer service skills and commitment to positive audience experience
• High attention to detail and accuracy in administrative tasks
• Ability to work confidently with rostering or scheduling systems
• Strong communication skills and ability to work with casual and internal teams
• Calm, organised, and able to manage competing priorities in a live event environment
• Basic systems experience (e.g. Tessitura or similar platforms) desirable
• Understanding of WHS and accessibility principles in public venues

At Carriageworks, we are committed to creating an inclusive and diverse workplace that mirrors the creativity and dynamism of the arts we champion. If you share our passion for the arts and our commitment to excellence in quality communication, we encourage you to apply and embark on a rewarding journey with us. Join our team and be a driving force behind the future of contemporary art in Australia.

REQUIREMENTS

• Current First Aid Certificate (or willingness to obtain)
• Current Working with Children Check (or willingness to obtain)

BENEFITS

Carriageworks offers the opportunity to work at one of Australia’s most dynamic contemporary arts venues, contributing to world-class events and a vibrant creative community. You’ll be part of a collaborative team committed to delivering outstanding experiences for all audiences.

APPLY: Please submit your cover letter and resume to jobs@carriageworks.com.au outlining your experience against role responsibility areas. Applications will be treated in the strictest confidence.

Please go to the Carriageworks Jobs page for a full job description. https://carriageworks.com.au/vacancies/

Application closing date: Tuesday 12th May