Regional Service Manager
Viridian Financial Group
Administration
Sunshine Coast, QLD, Australia
Regional Service Manager
- Lead complex OOHC or human services programs.
- Strong knowledge of compliance frameworks (e.g., HSQF) and auditing/client file audits.
- Proven leadership, mentoring, and team development skills.
Role Type
Description
About the Organisation
Strive Community Care is dedicated to providing intensive therapeutic support and mentoring for vulnerable children and young people. We operate under a “best interest of the child” framework, valuing strengths-based approaches, cultural competence, and the creation of nurturing, home-like environments.
Position Summary
The Regional Service Manager provides high-level leadership and oversight to a cluster of Out of Home Care (OOHC) services. The role supervises Therapeutic Care Managers (TCMs) to ensure the delivery of trauma-informed, culturally safe, and therapeutic care.
This position acts as a critical bridge between regional strategy and service delivery, providing senior management support and participating in a secondary on-call roster.
Key Relationships
Internal
- Regional Managers
- Care Services Manager
- Therapeutic Care Managers
- People & Culture Team
- Quality & Safeguarding Team
External
- Department of Child Safety
- Youth Justice
- Queensland Health
- Local Community Service Providers
Key Responsibilities
- Oversee OOHC services to ensure alignment with trauma-informed practices, legislation, and organisational policies
- Supervise, mentor, and conduct performance reviews for Therapeutic Care Managers
- Oversee rostering and ensure compliance with SCHADS Award requirements
- Audit client files and documentation to ensure compliance with legislation and standards
- Maintain strong stakeholder relationships to support case planning and service delivery
- Lead service reviews and continuous improvement initiatives
- Manage regional budgets, including staffing and operational costs
- Lead recruitment, onboarding, and training of new staff
- Support regional growth and establishment of new residential services
- Participate in a rotating Second On-Call roster, providing after-hours leadership support
Qualifications and Experience
Essential
- Degree in Social Science or related field (or equivalent experience with relevant Diploma)
- Significant experience in staff management within residential care or human services
- Current Blue Card, Yellow Card, First Aid Certificate, and Driver’s Licence
- National Criminal History Check and Health Declaration
Desirable
- Experience in program design and service review
- Understanding of contract management and compliance
- Strong knowledge of trauma-informed care and child development
Selection Criteria
- Demonstrated ability to lead complex OOHC or human services programs
- Strong knowledge of compliance frameworks (e.g., HSQF) and auditing processes
- Proven leadership, mentoring, and team development skills
- Strong crisis management and decision-making ability
- Ability to build and maintain stakeholder relationships
- Experience in service improvement and evidence-based practice
- Capacity to operate at a senior leadership level and manage competing priorities
- Commitment to culturally safe practice with Aboriginal and Torres Strait Islander communities
Terms and Conditions
- Full-time position (1.0 FTE)
- Remuneration in accordance with SCHADS Award
- Participation in 24/7 On-Call roster (Second On-Call)
- Frequent regional travel required
- Flexible working hours required
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