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Customer Care Coordinator PT

W.A.G. payment solutions

W.A.G. payment solutions

Customer Service
Porto, Portugal
Posted on Tuesday, May 14, 2024

Company Description

Liserteco is our Eurowag company in Portugal.

Founded just over 25 years ago, Eurowag is one of the fastest growing, integrated mobility and payment solution companies in Europe. We focus on finding solutions that simplify the lives of commercial mobility companies.

Our vision is to democratize the on-road mobility industry by creating sustainable financial & technological solutions for the benefit of our industry, society and the environment.

Job Description

Main position responsibilities and objectives:

  • Communication with EUROWAG customers
  • Customer service on the telephone line
  • E-mail communication with customers
  • Replenishment and registration of contracts, control of customer data
  • Submitting applications in Navision for the registration of vehicles in toll systems
  • TMS (Ticket management system) – JIRA – daily activities
  • Development of the product and services associated with it
  • Document archiving
  • Blocks cards
  • Administrative activities related to logistics (if necessary)
  • Performs other tasks assigned to their direct superiors
  • Gives incentives to improve the quality of services for clients
  • Immediately communicates information about possible impending problems
  • Participates in education and personnel development within his job title according to the instructions of the company management.
  • Is continuously educated and obtains the latest information within his field and to the extent of the work performed.
  • Performs other work, according to the instructions of his superior, to which he is eligible on the basis of his qualifications.
  • Adheres to the principles and guidelines defined by internal quality management regulations and procedures.
  • Heeds the instructions of his superior.
  • Observes order and cleanliness in own workplace.
  • Adheres to safety and fire principles.
  • Respects the EW value principles and environmental protection.

Qualifications

Required / Desired qualifications:

  • Very good communication skills
  • High level of customer orientation
  • Communicative knowledge of English
  • Knowledge of MS Office (especially Word, Excel)

Additional Information

Special skills and competencies

  • Experience with CRM