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Customer Care Specialist RO

W.A.G. payment solutions

W.A.G. payment solutions

Customer Service
Bucharest, Romania
Posted on Thursday, May 23, 2024

Company Description

WE are EW - founded just over 27 years ago Eurowag is one of the fastest growing, integrated mobility and payment solution companies in Europe. We focus on finding solutions that simplify the lives of commercial mobility companies.

Our vision is to democratize the on-road mobility industry by creating sustainable financial & technological solutions for the benefit of our industry, society and the environment.

We are looking for a CUSTOMER CARE SPECIALIST to join our mission!

Job Description

As Customer Care Specialist you effectively support all tasks related to sales and customer care for Romanian clients.


  • Manage all customer onboarding process until customer is activated
  • Other administrative support - preparing contracts, cards ordering all other necessary documents, reporting and data collection
  • Tolls - registration, communication with toll providers, solving issues
  • Dealing with internal systems including CRM, Navision etc
  • Manage Jira tickets for all work orders, being in active touch with colleagues from other departments to resolve operational issues
  • Other systems and SW applications, which might apply
  • Answering customer and partner inquiries directly where possible
  • Interacting with HQ CC staff on resolution of incidents/questions
  • Supporting customer specific reports



  • Experience as Customer Care Specialist or similar customer support is a plus
  • Fluent Romanian, good command of English
  • Knowledge of MS Windows, MS Office, MS SharePoint

Additional Information


EW is diverse, disruptive, and still evolving; we choose newcomers by skill and whether they can be honest colleagues through shared values. What's more, you will have an opportunity to influence the direction of our company through your ideas.


  • 5 weeks of holidays plus 3 health days per year.
  • Paid leave for volunteering towards a good cause or charity of your choice.
  • During trial period, the budget for meal vouchers will be loaded on the flexible benefits platform to use as you may see fit. Afterwards the increased monthly budget of 400 RON will be loaded for you to use as you like: meal tickets, vacation vouchers, gift vouchers, private pension, language courses, etc.
  • Health insurance after the probation period for our employees to stay healthy.
  • Access to Coursera.org website, which offers 5.000 courses to develop your skills.
  • Referral Rewards through our 'Go Far' scheme.
  • Philanthropy project: a personal donation budget towards a charity or good cause of your choice
  • A quarterly bonus scheme based on your performance.
  • Outside office hours, we regularly love to meet at informal gatherings over a glass of wine and have fun at team events.


To learn more about our culture, values and our mission visit our career page on the company website - www.eurowag.com/en/company/career

Join Us on a journey to Go Far!

At Eurowag Group, we embrace diversity and believe in equal opportunities for all. We warmly welcome qualified applicants from all backgrounds, without regard to race, color, religion, gender identity, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other unique trait. Join us in creating an inclusive and welcoming atmosphere at Eurowag Group, where everyone has a chance to shine.