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Customer Care / Money Collection Coordinator

W.A.G. payment solutions

W.A.G. payment solutions

Customer Service
Vilnius, Lithuania
Posted on Tuesday, July 9, 2024

Company Description

WE are EW- founded just over 25 years ago Eurowag is one of the fastest growing, integrated mobility and payment solution companies in Europe. We focus on finding solutions that simplify the lives of commercial mobility companies.

Our vision is to democratize the on-road mobility industry by creating sustainable financial & technological solutions for the benefit of our industry, society and the environment.

Job Description

  • Communication with EUROWAG customers
  • Support all tasks related to sales and customer care for local customers
  • Reminder process management
  • Checking bank statements, determining deposit payments and invoices
  • Manage customers' late payments for dedicated portfolio
  • Replenishment and registration of contracts, control of customer data
  • Maintaining applications in Navision for the registration of vehicles in toll systems
  • TMS (Ticket management system) – JIRA – daily activities
  • Active communication with customers
  • Responsibility with the companies’ representation and attestation rules according to the assignment

Qualifications

  • Proactive and hands-on attitude
  • Customer mindset
  • Very good communication and negotiation skills
  • Experience in a similar position 1-2 years
  • Fluent Lithuanian language
  • Very good knowledge of English and Russian
  • Knowledge of MS Office (especially Word, Excel)
  • Ability to perform in multicultural and fast changing environment

Additional Information

WHY JOIN US?

Our salary offer is 2800 EUR brutto.

At Eurowag Group, we value our employees' well-being and professional growth.

EW is diverse, disruptive and still evolving; we choose newcomers not only by skill but also by whether they can be real colleagues through shared values. What's more, you will have an opportunity to influence the direction of our company through your ideas.

WE TAKE GOOD CARE OF PEOPLE, AND OUR BENEFITS ARE PERFECT PROOF OF THAT:

  • Work-Life Balance
    • Flexible working hours with the option for a regular home office
    • 5 weeks of paid holidays under 10 years of experience
    • 3 health days per year
    • 1 extra day off (Founder's Day)
  • Benefits Package
    • Choose your benefits from our flexible benefits scheme, including options like meal voucher cards, pension contributions, and more, up to 1000 EUR
  • Rewards & Development
    • Referral Rewards through our 'Go Far' scheme
    • Access to Coursera.org with over 5,000 courses for skill development
    • A bonus scheme based on your performance
  • Supportive Environment
    • A company-provided phone and laptop
    • Paid leave for volunteering towards a good cause or charity of your choice
    • Access to products our customers love
    • Free, anonymous psychological counseling with experts for mental health support
  • Modern Workplace
    • Modern office with adjustable standing desks
    • Relaxation rooms
  • Community & Well-Being
    • Philanthropy project
    • Informal gatherings and team events outside office hours
  • Diversity & Inclusion

Eurowag Group is committed to fostering a diverse and inclusive workplace where all employees, regardless of gender or cultural background, are valued and supported. Our inclusive recruitment practices ensure a level playing field, eliminating bias and opening doors for everyone.