Company Description

WE are EW - founded just over 27 years ago, EW Group, also known as Eurowag, stands as one of the fastest-growing integrated mobility and payment solution companies in Europe. Our dedication revolves around devising solutions that streamline the operations of commercial mobility companies, striving to simplify their everyday challenges.

As part of the Eurowag Group, which comprises a dynamic portfolio of innovative companies, including Sygic, fireTMS, Inelo, WebEye, Princip, KomTeS, and CVS, we collectively play pivotal roles in creating sustainable financial and technological solutions. Each entity contributes to our vision of democratizing the on-road mobility industry, with a focus on positive impacts on our industry, society, and the environment.

At Eurowag Group, we are committed to creating a diverse and inclusive workplace. We encourage women, men, and individuals of all backgrounds to apply and join our team.

Job Description

In this role, you can impact our organization meaningfully while enjoying a supportive and flexible work environment.

Position Summary

As a Product Owner for Product Servicing, you will be responsible for managing and enhancing product-related services, focusing on optimizing customer processes and ensuring seamless product usage. You will own and refine the servicing processes, such as managing OBUs (On-Board Units) and handling product lifecycle events. This role will require close collaboration with technical teams, partners, and stakeholders to ensure product servicing meets business and customer expectations.

Key Responsibilities

• Product Vision & Strategy: Define and refine the product vision and strategy for product servicing processes, aligning them with overall business objectives.
• Process Management: Own and improve key service processes, ensuring efficient handling of:
• Customer-Centric Development: Gather customer feedback related to product servicing and use it to enhance processes, ensuring they are user-friendly and efficient.
• Backlog & Roadmap Management: Manage the backlog of servicing-related features and improvements in Jira, prioritizing them based on business value and customer needs.
• Cross-functional Collaboration: Collaborate with the Solution Architects, Delivery Managers, and servicing teams to design solutions that address servicing needs while ensuring scalability and technical feasibility.
• Performance Tracking: Define and monitor key performance indicators (KPIs) specific to product servicing (e.g., average resolution time for OBU-related issues, customer satisfaction scores).
• Risk & Dependency Management: Identify and manage Risks, Impediments, Dependencies, and Assumptions (RIDAs) related to product servicing. Ensure transparency with stakeholders to mitigate risks effectively.
• Training & Documentation: Develop and maintain training materials and business process documentation for internal teams and customers, ensuring that all stakeholders are aware of process changes and improvements.

Qualifications

• 2-3 years of experience in product management or a related role, with a focus on product servicing or similar processes.
• Experience in managing customer-facing product support or servicing processes (e.g., returns, replacements, suspensions).
• Proven experience working with Agile frameworks (Scrum, Kanban) and backlog management tools (e.g., Jira).
• Ability to define, implement, and improve business processes related to product usage and lifecycle events.
• Experience collaborating with technical teams, solution architects, and business stakeholders to deliver scalable product solutions.
• Experience in international or multicultural environments.

Additional Information

WHY JOIN US?

At Eurowag Group, we value our employees' well-being and professional growth.

EW is diverse, disruptive and still evolving; we choose newcomers not only by skill but also by whether they can be real colleagues through shared values. What's more, you will have an opportunity to influence the direction of our company through your ideas.

WE TAKE GOOD CARE OF PEOPLE, AND OUR BENEFITS ARE PERFECT PROOF OF THAT:

• Work-Life Balance
  • Flexible working hours with the option for an occasional home office
  • 5 weeks of holidays
  • 3 health days per year
  • 1 extra day off (Founder's Day)
• Benefits Package
  • Fresh orange juice every day
  • Choose your benefits from our flexible benefits scheme, including options like meal voucher cards, pension contributions, and more, up to 1000 EUR
  • Multi-sport card for you to enjoy sports and wellness
• Rewards & Development
  • Referral Rewards through our 'Go Far' scheme
  • Access to Coursera.org with over 5,000 courses for skill development
  • A bonus scheme based on your performance
  • Access to potential private online language lessons on Preply.com
• Supportive Environment
  • A company phone and laptop
  • Paid leave for volunteering towards a good cause or charity of your choice
  • Access to products our customers love
  • Free, anonymous psychological counseling with experts for mental health support
• Modern Workplace
  • Modern office with adjustable standing desks
  • Relaxation rooms and a summer terrace
  • On-site company restaurant with discounted menus and a daily contribution of 60 CZK in the canteen
  • Dog-friendly office
  • a fully equipped kids' corner
• Community & Well-Being
  • Philanthropy project
  • Informal gatherings and team events outside office hours
• Diversity & Inclusion

Eurowag Group is committed to fostering a diverse and inclusive workplace where all employees, regardless of gender or cultural background, are valued and supported. Our inclusive recruitment practices ensure a level playing field, eliminating bias and opening doors for everyone.