Customer Success Manager
W.A.G. payment solutions
Administration
Warsaw, Poland
Posted on Feb 8, 2026
At EUROWAG, we are looking for an experienced Customer Success Manager to lead, coach, and develop a team of Customer Success professionals. This role is focused on people leadership and performance management, with responsibility for building a high-performing team that delivers consistent value to customers and supports them in achieving their business objectives through our solutions.
Qualifications & Skills
- Bachelor’s degree or equivalent experience
- 3+ years in Customer Success, Account Management, or related roles
- 1+ years of people management or team leadership experience
- Strong coaching, conflict resolution, and performance management skills
- Excellent communication and interpersonal abilities
- Experience using CRM and customer success tools
- Ability to motivate teams and lead through change
Preferred Qualifications
- Experience managing teams in a SaaS or subscription-based business
- Familiarity with customer success frameworks and metrics
- Proven ability to scale and improve team performance
People & Team Management
- Lead, mentor, and develop a team of Customer Success Managers and/or Specialists
- Set clear goals, expectations, and success metrics for team members
- Conduct regular one-on-one meetings, performance reviews, and career development discussions
- Provide coaching, feedback, and support to improve individual and team performance
- Foster a positive, inclusive, and high-engagement team culture
- Manage team capacity, workload distribution, and resource planning
Customer Success Leadership
- Oversee customer engagement strategies and ensure consistent customer experience across the team
- Escalate and resolve complex customer issues in collaboration with internal stakeholders
- Ensure customer retention, satisfaction, and adoption targets are met or exceeded
- Support the team in managing key or high-risk customer accounts
Cross-Functional Collaboration
- Partner with Sales, Product, and Operations teams to align on customer needs
- Communicate customer insights and team feedback to influence product and process improvements
Process & Performance Management
- Define, track, and report on customer success KPIs (retention, churn, NPS, expansion)
- Implement best practices, playbooks, and processes for team efficiency
- Identify skill gaps and coordinate training and development initiatives