• Experience in sales service and communication with customers is essential
• Supervisor or team leading experience is plus
• Working knowledge of MS Office
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure

• Ability to perform in multicultural and fast changing environment
• Honest and driven by the same values as Eurowag Group
• Being able to communicate company’s vision and strategies towards own team
• Self-organized, self-driven and highly independently manage own performance
• Emotional intelligence

• Manage and improve Inside Sales team performance, improves quality of the team results by recommending changes.
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Devise ways to optimize procedures and keep staff motivated
• Keeps equipment operational by following established procedures; reporting malfunctions
• Anticipate escalation and take over customer calls when needed
• Prepare monthly/quarterly/annual results and performance reports
• Conducting regular team meetings and follow up on team KPIs update
• Communication with EUROWAG customers (telephone, email)
• TMS (Ticket management system) – JIRA – daily activities, reporting
• Daktela– reporting, feedback to individual coordinators, follow-ups
• Contract registration, inspection and archiving of documents
• Keep management informed on issues and problems, work closely with them to prioritize on business and information needs

People Management

• Leading a team of high-performingprofessionals
• Ensure that the right person is in right job, poor performers addressed quickly in respective teams
• Motivating and developing the commercial team and the wider organization in data-driven & fact-based decision-makingincl. indirect team
• All employees have clear direction, accountability and measurable objectives(based on department/function objectives) which are reviewed and assessed on minimum quarterly bases
• Coach and develop team members to build on strengths is your standard management routine, share best practice, enabled upskilling and helped to build expertise in the team
• Inspire the team and build “get things done fast, right and customer focused”
• Be a role model for fulfilling our values and an active supporter of the company culture, indirect team or in front of the customer, whether internal or external
• Active cooperation with other departments within Commercial Division and beyond
• Self & team development in full compliance with internal standards, controls, policies, processes and local legislation
• Ensure team adherence to policies for attendance, established procedures and compliance with set rules and workflows, including attendance control.