CVS (EUROWAG group) is looking for a Customer Support & Operations Specialist to provide high-quality service to our customers through phone and email communication while ensuring accurate contract administration and customer data management. The role includes working with internal systems such as Navision and JIRA, supporting product and service development, handling documentation and administrative logistics tasks, and proactively identifying opportunities to improve service quality.

· Very good communication skills

· High level of customer orientation

· Communicative knowledge of English

· Knowledge of MS Office (especially Word, Excel)

· Experience with CRM will be an advantage

· Communication with EUROWAG customers

· Customer service on the telephone line

· E-mail communication with customers · Replenishment and registration of contracts, control of customer data

· Submitting applications in Navision for the registration of vehicles in toll systems

· TMS (Ticket management system) – JIRA – daily activities

· Development of the product and services associated with it

· Document archiving

· Administrative activities related to logistics (if necessary)

· Performs other tasks assigned to their direct superiors

· Gives incentives to improve the quality of services for clients

· Immediately communicates information about possible impending problems

· Participates in education and personnel development within his job title according to the instructions of the company management.

· Is continuously educated and obtains the latest information within his field and to the extent of the work performed.

· Performs other work, according to the instructions of his superior, to which he is eligible on the basis of his qualifications.

· Adheres to the principles and guidelines defined by internal quality management regulations and procedures.

· Heeds the instructions of his superior.

· Observes order and cleanliness in own workplace.

· Adheres to safety and fire principles.

· Respects the EW value principles and environmental protection.