• Secondary education

• Communicative English language skills, native Hungarian

• 1–3 years of experience in customer service, administration, or back-office (advantage: fuel card or toll service)

• Knowledge of MS Office (especially Excel and Word)

• Knowledge of CRM and ticketing systems (e.g., JIRA, Salesforce) is an advantage

• Excellent communication and problem-solving skills

• Customer-oriented mindset

• Accuracy, reliability, systematic approach

• Ability to adapt to a fast-paced environment

• Ability to work in a team and perform tasks independently

• Handles customer inquiries regarding card and toll services via telephone and email.

• Ensures fast, accurate, and courteous customer service while adhering to service level agreements (SLAs) when handling complaints and requests.

• Provides assistance with card blocking, replacement, and activation.

• Supports customers in registering their vehicles in the toll system and managing related documentation.

• Checking and updating customer data and contract information in Navision and CRM systems.

• Archiving documents, registering contracts, reconciling invoicing and payment information.

• Daily use of the TMS (JIRA) system for ticket management and tracking.

• Checking bank transactions, advance payments, and invoices.

Process improvement and collaboration:

• Works with local and central Customer Care, Sales, Finance, and Operations teams to resolve customer issues.

• Proactively reports system errors or recurring issues and makes suggestions for process improvements.

• Participates in product and service development feedback.

• Actively contributes to the continuous improvement of service quality.

• Customer request and complaint resolution time (SLA adherence)

• Ticket accuracy rate

• Customer satisfaction index (CSAT/NPS)

• Number of process improvement suggestions

• Administrative error rate