Customer Experience Support
W.A.G. payment solutions
Customer Service
Prague, Czechia
Posted on Apr 30, 2026
The Customer Experience Support will be the bridge between customers and product. You will setup, run and grow our new Eurowag Connect- online Customer Advisory Board- a multi-language community of Eurowag customers used for fast, actionable feedback (pilot starts in Czech and English language). You will also support NPS and customer‑feedback tasks. This is a hands‑on, part‑time student role that combines community moderation, cross‑functional coordination and data work to help shape Eurowag products and CX decisions.
- Available part‑time (approx. 20 hrs/week). 10hrs/weekin HQ (Tuesday+TBD), 10hrs/week remotely.
- Daily check, moderation and maintenance of the platform(1hr/day).
- Student (Bachelor/Master) in Sociology, Marketing, Business, Communications or similar.
- Strong written communication in Czech/Slovak and English, organized, proactive and curious about customer behavior.
- Comfortable with Excel (pivot tables/vlookups), basic data handling and reporting (PPT)and learning new tools.
- Operate on a daily basis and grow Eurowag Connect (new Eurowag online community /Customer Advisory Board): recruit, onboard and engage members; moderate asynchronous discussions and run short polls/feature votes.
- Coordinate with Sales, Country Marketing, Product and UX to recruit participants and surface customer priorities.
- Support rapid feedback loops: help run unmoderated tests and schedule moderated interviews.
- Assist with NPS and feedback activities: update dashboards, run simple Excel analyses (pivot tables, filters), prepare concise summaries, and support closed‑loop follow‑ups.
- Maintain participant records and consent in line with GDPR; keep the research database tidy and usable.
- Share brief weekly highlights and a monthly summary of key customer insight for stakeholders.