Customer Care Specialist BG (maternity cover)
W.A.G. payment solutions
Customer Service
Sofia, Bulgaria
Posted on May 8, 2026
As a Customer Care Specialist, you effectively support all tasks related to sales and customer care for Bulgarian, Serbian, and Macedonian clients. The employee should be familiar with:
a) the legislative acts in the field of trade with products of the company;
b) internal procedures and conditions of sales to customers and wholesalers, as well as the procedures for granting advertising materials;
c) computer systems for reporting the requests, orders and sales;
REQUIREMENTS FOR TAKING THE POSITION
- Education: A secondary school leaving qualification
- Experience on similar position at least 2 years
- Experience in the fuel card industry an advantage
- Fluent Bulgarian, good command of English
- Communicative
- Customer orientation
- Knowledge of MS Windows, MS Office, MS SharePoin - communication with EUROWAG customers
- checking bank statements, determining deposit payments and invoices
- replenishment and registration of contracts, control of customer data
- submitting applications in Navision for the registration of vehicles in toll systems
- TMS (Ticket management system) – JIRA – daily activities
- development of the product and services associated with it
- customer service on the telephone line
- e-mail communication
- Document archiving
- blocks cards
- administrative activities related to logistics (if necessary)
- performs other tasks assigned by their direct superiors
- gives incentives to improve the quality of services for clients
- immediately communicates information about possible impending problems
- participates in education and personnel development within his job title according to the instructions of the company management.
- is continuously educated and obtains the latest information within his field and to the extent of the work performed.
- performs other work, according to the instructions of his superior, to which he is eligible on the basis of his qualifications.
- adheres to the principles and guidelines defined by internal quality management regulations and procedures.
- heeds the instructions of his superior.
- observes order and cleanliness in own workplace.
- adheres to safety and fire principles.
- respects the EW value principles and environmental protection.
a) the legislative acts in the field of trade with products of the company;
b) internal procedures and conditions of sales to customers and wholesalers, as well as the procedures for granting advertising materials;
c) computer systems for reporting the requests, orders and sales;
REQUIREMENTS FOR TAKING THE POSITION
- Education: A secondary school leaving qualification
- Experience on similar position at least 2 years
- Experience in the fuel card industry an advantage
- Fluent Bulgarian, good command of English
- Communicative
- Customer orientation
- Knowledge of MS Windows, MS Office, MS SharePoin - communication with EUROWAG customers
- checking bank statements, determining deposit payments and invoices
- replenishment and registration of contracts, control of customer data
- submitting applications in Navision for the registration of vehicles in toll systems
- TMS (Ticket management system) – JIRA – daily activities
- development of the product and services associated with it
- customer service on the telephone line
- e-mail communication
- Document archiving
- blocks cards
- administrative activities related to logistics (if necessary)
- performs other tasks assigned by their direct superiors
- gives incentives to improve the quality of services for clients
- immediately communicates information about possible impending problems
- participates in education and personnel development within his job title according to the instructions of the company management.
- is continuously educated and obtains the latest information within his field and to the extent of the work performed.
- performs other work, according to the instructions of his superior, to which he is eligible on the basis of his qualifications.
- adheres to the principles and guidelines defined by internal quality management regulations and procedures.
- heeds the instructions of his superior.
- observes order and cleanliness in own workplace.
- adheres to safety and fire principles.
- respects the EW value principles and environmental protection.