Eurowag is building a brand‑new IT Operations function and we’re looking for the leader who will shape it from the ground up. As our IT Operations Manager, you’ll be the driving force behind the stability of our IT services, owning major incident coordination, service restoration, and the end‑to‑end handling of production issues.

You’ll lead a small, focused team while balancing hands‑on operational control with the creation of modern practices that strengthen our response capability and reduce business impact. With your mix of technical insight, people leadership, and clear communication, you’ll guide engineers and service teams through high‑pressure moments and elevate how we detect, triage, and resolve issues.


IT Operations Management: Experience in IT operations, production support, infrastructure support, or similar technical operations environments.
Incident Coordination: Experience leading or coordinating major incidents, service restoration activities, and operational escalations end-to-end.
Technical Understanding: Good understanding of infrastructure, cloud platforms (e.g. AWS/Azure), applications, and service dependencies in a production environment.
People Leadership: Experience leading technical teams or coordinating engineers and support teams in operational situations.
Communication: Excellent communication skills — clear, confident, and credible with both technical and non-technical stakeholders, including under pressure.
Tooling: Practical experience with tools such as Jira Service Management, ServiceNow, Splunk On-Call, PagerDuty, or similar platforms used for incident management, escalation, alerting, and on-call coordination.
Automation & AIOps: Understanding of automation, monitoring, event correlation, alert noise reduction, automated triage, and AI-supported approaches to operational response. Incident Response & Service Stability

• Incident Leadership: Coordinate major incidents, service disruptions, and operational escalations across IT teams and external partners.
• Service Restoration: Ensure incidents are handled in a structured and timely way, with a focus on restoring services and minimizing business impact.
• Operational Improvement: Improve response models, escalation paths, service restoration practices, and problem management follow-up over time.
• Objective: Minimize service disruption and business impact through effective incident coordination and continuous improvement of operational response.

Team Leadership & Function Development

• Team Management: Build, lead, and develop a small IT Operations team, including hiring, coaching, and performance management.
• Function Development: Establish the IT Operations function, define practical ways of working, and shape it into a trusted and effective capability for the business.
• Change Leadership: Identify practical improvements in the operating model and drive them through to implementation.
• Objective: Build and maintain a capable, credible, and forward-looking IT Operations function.

Operational Readiness, Documentation & Automation

• Operational Readiness: Ensure known issues, runbooks, playbooks, escalation paths, and service dependencies are documented and usable during incidents.
• Automation Support: Promote practical use of automation, tooling, and AIOps capabilities to improve alerting, event correlation, response, triage, and operational efficiency.
• Continuous Improvement: Evolve the operating model to balance human response, automation, and long-term scalability.
• Objective: Improve operational consistency, speed of response, and long-term efficiency of IT operations.

Stakeholder Management & Cross-functional Cooperation

• Stakeholder Communication: Communicate service impact, incident status, risks, and restoration progress clearly and confidently to internal stakeholders.
• Internal Enablement: Build visibility and credibility for the IT Operations function across the organization.
• Cross-functional Cooperation: Work closely with infrastructure, applications, security, service desk, engineering teams, and relevant external partners.
• Objective: Ensure strong collaboration, clear communication, and broad organizational support for the IT Operations function.