We are looking for Customer Care Coordinator who will effectively deal with all customer care related tasks for local customers using Eurowag Group’s telematics solition availabe in the Hungarian market.

• Secondary school with graduation
• Native in Hungarian, communicative knowledge of English
• Experience in customer care and/or telematics related business is a plus
• Knowledge of MS Office (especially Word, Excel)
• Be flexible and adaptable in a fast-paced environment
• Very good communication skills with solution-oriented mindset
• Excellent client-centric approach

Optional

• Experience with CRM and ticketing systems

• Handle customer inquiries related to telematics via telephone and email
• Provide timely and professional responses to customer needs and complaints fulfilling SLA requirements and increasing customer satisfaction
• Verify and update customer and service-related data in the different systems
• Use TMS (JIRA) for daily ticket management
• Manage administrative tasks as needed
• Report potential issues proactively
• Follow internal procedures for complaint investigation
• Being in active touch with colleagues from other local or HQ departments to resolve operational issues and improve processes
• Active interaction with local sales colleagues together all necessary information for issue/task management
• Supporting customers affected by product integration procedures
• Participate in trainings and development activities as directed
• Contribution to ideas to improve service quality and internal processes
• Perform tasks assigned by direct superiors
• Carry out work aligned with qualifications and company instructions