We are looking for a CUSTOMER CARE ASSISTANT to join our Team! As Customer Care Assistant you will effectively support all tasks related to Sales and Customer care for Bulgarian clients. This is an office-based position.
The position is a maternity cover with the possibility for a permanent extension.

· Very good communication and organization skills
· Attention to detail and very good time management
· Strong problem-solving abilities
· Ability to work both independently and collaboratively within a team
· High level of customer orientation
· Ability to handle stressful situations and manage multiple tasks simultaneously
· Experience as Customer Care Assistant or similar customer support is a plus, but not mandatory.
· Familiarity with CRM systems is an advantage
· Knowledge of MS Office
· Fluent Bulgarian
· Very good command in English
· High school diploma

· Managing customer onboarding process – contract activation and customer data control;
· Process customers’ orders and requests via phone, e-mail and ticketing system in a timely and professional manner (we are not a call center);
· Resolve customer issues and complaints;
· Coordinate with other departments to ensure seamless customer service;
· Identify and report recurring customer issues to help improve service processes;
· Stay informed about product updates, promotional offers, and company policies;
· Provide accurate information about products and services;
· Administrative activities related to logistics (if necessary);
· Assist in training junior customer service representatives.