As an Inside Sales Team Supervisor, you will be responsible for leading and developing a high-performing Inside Sales team, driving commercial results, and ensuring an excellent customer experience.
You will play a key role in setting team priorities, monitoring performance, coaching team members, and identifying opportunities to improve processes and results. You will work closely with other teams across the Commercial Division and wider business to ensure our sales activities support the company's overall strategy.
This role is ideal for an experienced sales professional who enjoys working with people, is comfortable working with data and performance metrics, and knows how to motivate a team in a fast-changing environment.

• Previous experience in sales and customer communication is essential.
• Previous experience in team leadership or people management.
• Strong communication and negotiation skills.
• A results-oriented mindset and a strong drive to achieve targets.
• Excellent organizational and leadership skills.
• Ability to make decisions and remain effective under pressure.
• Strong problem-solving and analytical thinking skills.
• High emotional intelligence and the ability to understand and motivate different people.
• Ability to work independently and take ownership of your team's performance.
• Comfortable working with data, KPIs, and performance reports.
• Good knowledge of CRM systems and MS Office.
• Tech-savvy and comfortable learning new systems and tools.
• Ability to work effectively in a multicultural, international, and fast-changing environment.
• Strong alignment with Eurowag's values and customer-focused approach.
• Ability to communicate company strategy and objectives clearly to your team.

• Lead and manage the Inside Sales team, ensuring strong performance and high-quality results.
• Set clear goals and expectations for the team and monitor progress against agreed KPIs.
• Regularly review team performance and identify opportunities for improvement.
• Track key operational and sales metrics such as call volumes, waiting times, call abandonment, and other relevant KPIs.
• Prepare monthly, quarterly, and annual performance reports and provide insights and recommendations to management.
• Conduct regular team meetings and ensure effective follow-up on performance, priorities, and action plans.
• Coach, motivate, and develop team members, helping them build on their strengths and improve their skills.
• Provide regular feedback and address performance issues quickly and constructively.
• Support recruitment, selection, onboarding, and training of new team members.
• Ensure that team members have clear responsibilities, measurable objectives, and the support needed to achieve them.
• Take over or support customer calls when necessary, particularly in escalated or complex situations.
• Communicate with customers via telephone and email when required.
• Identify opportunities to improve internal processes, procedures, and ways of working.
• Work with CRM, ticketing, and reporting tools, including JIRA and Daktela, to monitor activities and team performance.
• Ensure accurate contract registration, document checking, and archiving.
• Monitor and address operational issues and communicate important topics to management.
• Ensure the team follows company policies, procedures, workflows, and applicable legislation.
• Cooperate closely with other departments across the Commercial Division and the wider organization.

People management

• Lead and inspire a team of high-performing sales professionals.
• Create a culture focused on customer satisfaction, accountability, collaboration, and getting things done.
• Make sure everyone in the team understands their role, objectives, and contribution to the wider business.
• Regularly review individual and team performance and take appropriate action where improvement is needed.
• Coach team members and support their professional development and career growth.
• Share best practices and encourage knowledge sharing within the team.
• Identify development and training needs and support continuous upskilling.
• Recognize and reward strong performance while addressing underperformance in a timely and fair way.
• Lead by example and actively promote Eurowag's values and company culture.
• Work effectively with both direct and indirect teams and build strong relationships across the organization.