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Client Service Manager

Wealth Enhancement Group

Wealth Enhancement Group

Customer Service
Clinton, WI, USA
Posted on Saturday, May 20, 2023

Job Description:

About Wealth Enhancement Group

Wealth Enhancement Group is an independent wealth management firm offering comprehensive and customized financial planning and investment management services. Founded in 1997, we now have over 90 offices nationwide and are rapidly expanding through organic growth and acquisition.

Our mission is to work together to improve our clients’ lives by providing them with the team-based expertise and resources they need to simplify their financial life. We share perspectives. We explore every point of view. We believe the best ideas are born from collaboration. And we’re looking for like-minded individuals to join our team.

Our Clinton, WI office is looking for a Client Service Manager to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.

The salary target for this role is $55,000.00 - $70,000.00 depending on experience.

We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

  • Support Senior Vice President and their clients by leading and implementing the client service model.

  • Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers

  • Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.

  • Ensures accurate completion of prospect / new client paperwork/set up

  • Maintains (CRM) database and client files (Filing, copies, data input)

  • Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors

  • Record incoming assets to the appropriate blotting tool

  • Learn Company product suitability guidelines, financial operational processes, and financial sales processes

  • Support client service functions for all teams as requested.


  • 4-year degree preferred

  • 3+ years of customer service /administrative experience is needed

  • Financial administration experience is a plus

  • Series 7 and 66 or 7, 65 and 63 licenses preferred

  • Strong interpersonal skills required to develop team and client relationships

  • Professional presence and communication skills

  • Strong attention to detail and process

  • Good problem-solving skills, ability to work with deadlines and prioritize work

  • Proficient with Microsoft Office

  • Salesforce experience a plus

  • E-Money experience is a plus

  • Experience with GMIB Annuities is a plus

  • Experience with Annuity Order Entry/Annuity Net Systems is a plus

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:

  • Training and professional development

  • Medical and dental coverage

  • 401k – with match and profit sharing

  • Health care spending and savings accounts

  • Dependent care spending account

  • Vision coverage

  • Wellness programs and resources

  • Life insurance – employer paid

  • Short-term and long-term disability – employer paid

  • Paid Time Off

  • 10 paid holidays each year

  • Paid parental leave

  • Tuition reimbursement


Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans.

If you want to view the EEO is the Law poster, please choose your language:

If you want to view the EEO is the Law Supplement poster, please choose your language: EnglishSpanishChinese

If you want to view the Pay Transparency Policy Statement, please click the link: English

Please click the following links to view the FMLA and EPPA posters.

This organization participates in E-Verify. Please click the following links to view the Right To Work and E-Verify posters, available in both English and Spanish.