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Client Service Associate | M&A

Wealth Enhancement Group

Wealth Enhancement Group

Customer Service
Plymouth, MN, USA
Posted on Wednesday, September 6, 2023

Job Description:

About Wealth Enhancement Group

Wealth Enhancement Group is an independent wealth management firm offering comprehensive and customized financial planning and investment management services. Founded in 1997, we now have over 90 offices nationwide and are rapidly expanding through organic growth and acquisition.

Our mission is to work together to improve our clients’ lives by providing them with the team-based expertise and resources they need to simplify their financial life. We share perspectives. We explore every point of view. We believe the best ideas are born from collaboration. And we’re looking for like-minded individuals to join our team.

The salary target for this role is $55,000 - $65,000 depending on experience.

We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

The Client Service Associate (CSA) – M&A role is a corporate resource assisting newly acquired Advisor Teams transition their existing client accounts/business. The key function of the CSA will be to support the repapering process and integration efforts to ensure an effective, efficient and client friendly experience. Key functions will include accurate completion of client paperwork and account set up, timely research/follow up on any issues with clients, vendors/Broker Dealers, WEG corporate teams (Suitability, Operations) and collaboration with Advisor Team leads. This position may also may include some travel.

Client Onboarding

  • Support Advisor Teams with completion of client paperwork and account set up to support efficient transfer of existing client accounts. Includes but not limited to required WEAS advisory paperwork, custodial paperwork, BD paperwork (when applicable).

  • Review and establish complete and accurate account records in Salesforce (CRM) for transitioning accounts

  • Timely follow up for client documents

  • Submission of all completed and signed documents to suitability for review and approval

  • Coordinate requests with Advisor Team, ATO and all corporate teams.

  • Receive and process all mailed client paperwork

Documentation and Reporting

  • Accurate tracking and reporting of account transition, including regular communication to Advisor Teams

  • Document all core processes

  • Master Salesforce reporting

Industry / Product / Company Knowledge

  • Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines and operational processes.

  • Understand financial terminology and products

  • Working proficiency with annuities mutual funds, separately managed accounts, fixed incomes, stocks, options, alternative investments, hedge funds, charitable giving practices

  • Attend Client Services and company educational events

  • May attend vendor presentations

Team and Corporate Support

  • Assists Advisor Team Operations to streamline processes with a focus on frictionless service to our clients

  • Support operational projects to support enhancements and changes

  • Communicates process and sales updated to team

Travel Requirement: 25%

Education | Qualifications

  • 4-year college degree preferred

  • 0 - 3 years of Financial Services experience

  • Customer Service training, knowledge, or experience

  • Strong organizational skills

  • Understanding of wealth management processes; brokerage and RIA environment

  • Solid oral and written communication skills

  • Strong attention to detail

  • Good problem-solving skills

  • Ability to work with deadlines, be flexible under pressure and prioritize work

  • Proficient with Microsoft Office

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans.

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If you want to view the Pay Transparency Policy Statement, please click the link: English

Please click the following links to view the FMLA and EPPA posters.

This organization participates in E-Verify. Please click the following links to view the Right To Work and E-Verify posters, available in both English and Spanish.