Client Service Associate | M&A
Wealth Enhancement Group
About Wealth Enhancement Group
Wealth Enhancement Group is an independent wealth management firm offering comprehensive and customized financial planning and investment management services. Founded in 1997, we now have over 90 offices nationwide and are rapidly expanding through organic growth and acquisition.
Our mission is to work together to improve our clients’ lives by providing them with the team-based expertise and resources they need to simplify their financial life. We share perspectives. We explore every point of view. We believe the best ideas are born from collaboration. And we’re looking for like-minded individuals to join our team.
The salary target for this role is $55,000 - $65,000 depending on experience.
We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Primary Job Functions
The Client Service Associate (CSA) – M&A role is a corporate resource assisting newly acquired Advisor Teams transition their existing client accounts/business. The key function of the CSA will be to support the repapering process and integration efforts to ensure an effective, efficient and client friendly experience. Key functions will include accurate completion of client paperwork and account set up, timely research/follow up on any issues with clients, vendors/Broker Dealers, WEG corporate teams (Suitability, Operations) and collaboration with Advisor Team leads. This position may also may include some travel.
Support Advisor Teams with completion of client paperwork and account set up to support efficient transfer of existing client accounts. Includes but not limited to required WEAS advisory paperwork, custodial paperwork, BD paperwork (when applicable).
Review and establish complete and accurate account records in Salesforce (CRM) for transitioning accounts
Timely follow up for client documents
Submission of all completed and signed documents to suitability for review and approval
Coordinate requests with Advisor Team, ATO and all corporate teams.
Receive and process all mailed client paperwork
Documentation and Reporting
Accurate tracking and reporting of account transition, including regular communication to Advisor Teams
Document all core processes
Master Salesforce reporting
Industry / Product / Company Knowledge
Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines and operational processes.
Understand financial terminology and products
Working proficiency with annuities mutual funds, separately managed accounts, fixed incomes, stocks, options, alternative investments, hedge funds, charitable giving practices
Attend Client Services and company educational events
May attend vendor presentations
Team and Corporate Support
Assists Advisor Team Operations to streamline processes with a focus on frictionless service to our clients
Support operational projects to support enhancements and changes
Communicates process and sales updated to team
Travel Requirement: 25%
Education | Qualifications
4-year college degree preferred
0 - 3 years of Financial Services experience
Customer Service training, knowledge, or experience
Strong organizational skills
Understanding of wealth management processes; brokerage and RIA environment
Solid oral and written communication skills
Strong attention to detail
Good problem-solving skills
Ability to work with deadlines, be flexible under pressure and prioritize work
Proficient with Microsoft Office
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans.
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