Sr Client Service Associate
Wealth Enhancement Group
Customer Service
Pittsburgh, PA, USA
About Wealth Enhancement
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.
Developmental Path to Relationship Manager
Role Overview
The Client Relationship & Planning Associate is a hybrid service, planning, and relationship‑development role. This role is intentionally designed as a developmental career path toward a Relationship Manager position.
Role Purpose
This role exists to protect and grow the Advisor Team P&L by delivering exceptional client experience, enabling advisor capacity, and supporting financial planning and review processes. Success is measured by revenue growth, client retention, and client advocacy.
Key Responsibilities
Client Relationship Support
Serve as a primary service contact for assigned clients
Manage client requests, issue resolution, and proactive communication
Support sensitive client events in partnership with advisors
Financial Planning & Review Support
Organize and maintain client financial documentation and data
Assist in preparation of financial plans, analyses, and client reviews
Coordinate with planning, investment, and insurance teams
Client Onboarding & Account Service
Coordinate new client onboarding and account setup
Process transactions including deposits, withdrawals, transfers, and RMDs
Maintain accurate CRM records and documentation
Growth & Capacity Enablement
Create advisor capacity through preparation and follow‑through
Support review completion, referral readiness, and growth initiatives
Participate in workflow and process improvement
Performance Expectations
Compensation growth and advancement are tied to Advisor Team P&L performance
Success is measured by revenue growth, client retention, and Net Promoter Score (NPS)
This is not a tenure‑based role; progression is earned through results and ownership
Developmental Path to Relationship Manager
Through coaching, credentialing, and demonstrated performance, the associate will progressively take on greater client ownership
Promotion to Relationship Manager is based on readiness to manage relationships and revenue impact
Qualifications
Bachelor’s degree or equivalent experience in finance, business, or related field
Strong client service and communication skills
Ability to manage multiple priorities with accuracy and urgency
Interest in financial planning and relationship management
Proficiency with Microsoft Office and CRM systems (Salesforce preferred)
Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:
Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters: Link
OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.