Location: North Chicago, IL

*This role will require regular on-site presence at the client site (3+ days per week) in North Chicago, IL

**This role is not eligible for relocation assistance**

Zifo is hiring for a client partner to manage customer relationship for Zifo’s strategic customers in the Chicago area. The client partner will primarily be responsible for active account mining, managing existing revenue stream and continuously building the revenue pipeline across the customer portfolio and ensure successful partnership with Customer(s).

Responsibilities

• Be a strategic partner and trusted advisor for Customers; Be accountable for Zifo’s successful relationship with Customers across all fronts
• Manage the Engagement with Customers and Zifo internal teams, in alignment with Zifo’s culture and values
• Partner with Sales team in kick starting engagement with new Customers/business areas/products
• Understand Customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
• Partner with Service Delivery Management teams in Zifo to ensure successful transition of projects from Account Mining to Project execution
• Perform active Account Mining by expanding relationships beyond the current set of Customer contacts/business groups
• Establish and nurture relationship with Customers’ Procurement teams and ensure Zifo is a Preferred Service Provider for the Customer
• Be the Zifo Champion for Requests for Proposals (RFP) from Customers; Own the response to RFP’s and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
• Identify and propose Value Adds, means to realize and ROI for the Customer
• Be accountable for the success and business outcomes as part of the relationship between Zifo and Customer organization
• Establish and nurture relationships with Customers, convert them to Zifo Champions and build rapport with multiple stakeholders within our customer portfolio
• Ensure Zifo’s ongoing business with Customers are renewed as appropriate
• Be accountable for Steering Committee meetings and presentations with Customer Leadership
• Provide insights into industry trends and share consultative inputs with Customers
• Proactively suggest best practices internally in Zifo and with Customer interactions in the spirit of ongoing improvements and excellence