At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! The Senior Customer Success Operations Manager will use their strategic and analytical skills to improve the operational efficiency and effectiveness of our Customer Success organization. This role is an integral part of our strategy to ensure that we can effectively run and measure the Customer Success function. This role will partner with Customer Success leadership to develop and implement processes, tools and technologies to achieve department and company goals.

What You Will Do:

• Improve the operational efficiency of the Customer Success organization by helping to develop and implement processes, tools, and technologies to achieve department goals.
• Develop and implement Customer Success best practices including but not limited to creating templates for reports, measuring and tracking onboarding checklists, and assisting with training materials for new team members.
• Leverage deep understanding of Customer Success processes and available technologies to develop automation and streamline tasks.
• Create and manage Customer Success dashboards and reports to provide the team with a real-time view of customer health and engagement.
• Partner with leadership to provide support and training to Customer Success Managers to help develop knowledgeable team members that provide a top notch customer experience.
• Work closely with cross-functional partners to ensure needed customer and team data is available and accurate.
• Create consistency across the organization to ensure alignment of processes that deliver a high level of service to all customers.
• Performs other duties as required/assigned by manager.

What You Will Bring:

• MBA preferred, Comp or relevant degree, 5+ years of operations experience in SaaS or similar industry
• 5+ years of experience working with a Customer Success or Customer Support organization
• Broad knowledge and experience in Gainsight and/or Salesforce required
• Experience with Tableau strongly preferred
• ZoomInfo Certification preferred
• Strong analytical skills and a demonstrated ability to translate data into business recommendations
• A passion for data quality and accuracy
• Excellent communication skills and the ability to deliver informative, well-organized presentations
• Ability to efficiently manage multiple projects simultaneously

What’s In It For You:

• Incredibly strong onboarding program - be set up for success in your first 90 days
• Ongoing training to help you grow
• Top notch tech stack
• Market leading product offering (check our our long list of G2 awards)
• Benefits to Help You Thrive -
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add ons such as pet insurance, legal service support, and more!

This is a hybrid position, working a minimum of three days per week from our office in Waltham MA, Bethesda MD, or Vancouver WA.

The US base salary range for this position is $120,000 to $137,000 + variable compensation + benefits.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.