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Email Integrations Engineer



Waltham, MA, USA
Posted on Tuesday, June 4, 2024

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

Email Integrations Engineer

  • Location: Hybrid work model in Waltham, MA is preferred / Remote possible

General Function/Role Purpose:

The Email Integrations Engineer specializing in Email Deliverability will play a crucial role in optimizing our email communication strategies. This position requires a deep understanding of email deliverability mechanisms and the ability to leverage big data to ensure our messages reach their intended recipients effectively. The successful candidate will be adept at analyzing and improving email outcomes, using sophisticated data feeds and queries across various channels, and integrating these insights into our Email as a Service (EaaS) and martech solutions.

Primary Duties:

  • Ensure optimal email deliverability across all email sending sources, leveraging advanced data analysis and monitoring techniques.
  • Develop and implement sophisticated tools and data hooks to consume, track, interpret, and report on email event outcomes from our MarTech platform, enhancing visibility into email performance.
  • Design and build robust solutions to improve our email monitoring stack and refine our anti-abuse identification ruleset, ensuring proactive detection and prevention of email abuse.
  • Establish and maintain high standards for metrics collection, dashboard creation, and alerting mechanisms to provide actionable insights and real-time monitoring of email deliverability.
  • Create and manage trend analysis alerts for user activity and email sending patterns, detecting and addressing harmful behaviors both internally and among client senders.
  • Collaborate closely with data teams to identify, analyze, and mitigate problematic sending behaviors, improving overall email deliverability and compliance.
  • Lead incident response efforts for a variety of Email Service Providers (ESPs) deployed within our MarTech platform, ensuring swift resolution of deliverability issues.
  • Document and continuously improve internal email delivery processes and workflows to enhance operational efficiency and effectiveness.
  • Contribute to the development of customer-facing documentation, providing clear and comprehensive guidelines to support client email deliverability best practices.
  • Performs other duties as required/assigned by manager.

Knowledge, Skills, and Abilities Required

  • Minimum of two years of hands-on experience with bulk and transactional email delivery, demonstrating a strong understanding of email systems and processes
  • Comprehensive understanding of SMTP, Managed DNS, and email authentication protocols (DMARC, DKIM, SPF) to ensure secure and reliable email delivery
  • In-depth knowledge of email sending and receiving technologies, including familiarity with the latest industry standards and best practices
  • Strong technical foundation in Managed DNS and email authentication, with the ability to troubleshoot and optimize these systems
  • Proficient in programming and scripting languages such as cURL, Python, Java, Ruby, PHP, C#, or Node.js, with practical experience in developing and maintaining email-related applications
  • Proven experience in setting up and managing integrations using API technologies, ensuring seamless communication between email systems and other platforms
  • Exceptional ability to distill complex technical concepts and explain them clearly to diverse audiences, showcasing both expertise and effective communication skills

Working Conditions

Normal office environment. Some travel may be required.

#LI-JH #Hybrid #Remote

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$104,000$143,000 USD

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.