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Customer Recruitment and Engagement Specialist



Customer Service
Vancouver, WA, USA
Posted on Thursday, June 27, 2024

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

ZoomInfo (ZI) is seeking a dynamic and experienced specialist to run our Customer Recruitment and Engagement efforts. This role is critical in building and maintaining strong relationships with our customer base for product research purposes and to enhance customer empathy across our product team. The ideal candidate will have a proven track record of managing customer-focused initiatives, excellent communication skills, and a passion for understanding and advocating for customer needs.

What You’ll Do:

  • Develop and execute a comprehensive customer recruitment and engagement strategy to support product research and development initiatives
  • Collaborate with product managers, designers, and researchers to identify target customer segments and recruitment criteria
  • Manage the end-to-end process of recruiting customers for interviews, surveys, beta testing, and other research activities
  • Facilitate and coordinate customer engagement activities, such as focus groups, user feedback sessions, and customer advisory boards
  • Build and maintain a database of engaged customers willing to participate in product research and feedback opportunities
  • Analyze and report on customer feedback and insights to inform product decisions and priorities
  • Foster a culture of customer empathy within the product team, ensuring that customer perspectives are integrated into the product development process
  • Develop and maintain relationships with key customer stakeholders, ensuring their continued engagement and satisfaction with the program
  • Monitor and evaluate the effectiveness of the customer recruitment and engagement program, making adjustments as needed to meet program goals and objectives
  • Other duties as assigned

What You Bring:

  • Bachelor's degree in Marketing, Communications, or a related field
  • Minimum of 3-5 years of experience in running customer engagement or recruitment, or a similar role, preferably within a product-focused organization
  • Strong project management skills, with the ability to manage multiple initiatives simultaneously
  • Excellent communication and interpersonal skills, with the ability to engage and build relationships with customers and internal stakeholders
  • Familiarity with customer research methodologies and tools
  • Passion for customer advocacy and a deep understanding of the importance of customer empathy in product development
  • Ability to work collaboratively in a cross-functional team environment

#LI-PS1 #LI-hybird

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$88,000$121,000 USD

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.