As ZoomInfo's Go-to-Market Onboarding Program Manager, you'll drive the crucial first impressions and success of new team members across multiple Sales and Services functions. This dynamic role puts you at the intersection of learning, technology, and business strategy as you own and evolve the entire Go-To-Market (GTM) Onboarding process.

In this role, you'll design cutting-edge curriculum, collaborate with key stakeholders to define success metrics, leverage advanced systems to deliver an exceptional, mixed modality, outcome-driven experience, and lead content lifecycle management, ensuring all onboarding materials remain fresh. Your data-driven approach will be essential in ensuring compliance and continuous evolution. This position offers a unique opportunity to hone your skills in program management, stakeholder engagement, and strategic learning and development.

What You Will Do:

• Own and evolve the GTM Onboarding Process though maintaining and continuously improving GTM Onboarding process documentation.
• Design, develop, and update onboarding curriculum to align with evolving business needs.
• Collaborate with key stakeholders to define and track onboarding success metrics for each role.
• Oversee the integration and usage of primary systems, including Allego, Seismic, Tangelo, and Spekit, to support onboarding activities.
• Monitor and report on successful completion of onboarding including LMS activities, quizzes, e-learnings.
• Develop and maintain dashboards to track and analyze onboarding outcomes, ensuring alignment with business objectives.
• Regularly assess and refine onboarding processes and materials based on feedback and performance data.
• Coordinate with subject matter experts and facilitators to ensure timely and effective delivery of onboarding sessions.
• Ensure all onboarding content and processes adhere to company standards and compliance requirements.
• Keep stakeholders informed of onboarding progress, changes, and updates to maintain alignment and support across the organization.
• Performs other duties as required/assigned by manager

What You Bring:

• 4+ years of related experience ideally in sales enablement / onboarding, Bachelor’s degree preferred.
• Strong leadership, communication, and problem-solving skills.
• Passion for providing a first in class experience to new hires, understanding that their first few weeks lays the groundwork for their new role.
• Past experience in a Sales, Customer Success, or Customer Experience role desired.
• Ability to devise solutions based on limited information and precedent, while adapting existing approaches to resolve issues.
• New ways of thinking to address a wide range of issues in creative ways.

What’s In It For You:

• ERG (Employee Resource Groups) to foster a diverse, inclusive workplace
• Benefits to Help You Thrive -
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add ons such as pet insurance, legal service support, and more!

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