Team Lead, Customer Success
ZoomInfo
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
As a Team Lead, Customer Success, you will help oversee the day to day operations of our ZoomInfo Marketing (ZIM) Customer Success team, an integral part of our strategy to ensure every customer is driving value from their partnership with ZoomInfo. This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies. This energetic leader will be responsible for all aspects of account management, adoption, and customer success planning. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers.
What you'll do:
- Ensure the ZIM CSM team delivers high-quality work, providing coaching and feedback and addressing improvements as needed to maintain a high standard across the team
- Proactively improve the operations of the ZIM Customer Success team, developing, implementing and documenting process improvements for the team
- Liaison between leadership and team members to define and manage team expectations regarding scope of work and responsibilities
- Own the reporting of metrics for the ZIM Customer Success team, analyzing the data and reporting to leadership on the findings
- Effectively manage a book of ZIMcustomers, acting as a proactive advocate to help the customers accomplish their defined objectives, and identifying opportunities to drive adoption, mitigate risk, and leverage the product to achieve full business value.
- Other related duties as assigned
What You Bring:
- 3+ years of customer success, account management, or sales experience in SaaS or similar industry
- Extensive knowledge of the digital advertising space with experience in an ad ops/ad strategy/campaign management role is required
- ZoomInfo Certification preferred
- Experience supervising a team in a fast-paced environment preferred
- Excellent communication skills, including issue tracking, triaging and crisis management
- Proven ability to successfully manage multiple priorities simultaneously
- Must have a strong attention to detail and a self-directed problem solver
- Ability to adapt and pivot in a fast paced, ever-changing environment
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Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.