The Technical Implementation Manager is a key member of the Customer Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo’s customer-facing solutions.

This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

What You'll Do:

• Work as a member of the ZoomInfo implementation team providing hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems.
• Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and available solutions.
• Engage in clear dialogue with clients to customize the ZoomInfo implementation ensuring the solution aligns with client business needs.
• Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.
• Identify, catalog, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.
• Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering, and product management departments).
• Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with both internal and external stakeholders.
• Assist in creating technical “how-to” documents when necessary.
• Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of the customer

What You Bring:

• 5+ years of relevant experience
• Technical CRM, MAT, or Sales Acceleration platform experience; Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
• Customer service experience and skills; the ability to be accurate, empathetic, and helpful in communicating with clients.
• High capacity to learn and understand the technical infrastructure and troubleshooting processes.
• Must be a problem solver. Ability to research, analyze, and provide a solution to newly identified issues.
• Team-focused with strong collaboration and communication skills.
• Emphasis on attention to detail and quality.

• Incredibly strong onboarding program - be set up for success in your first 90 days
• Ongoing training to help you grow
• Market leading product offering (check our our long list of G2 awards)
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add ons such as pet insurance, legal service support, and more!

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