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Technical Support Engineer

DigiCert

DigiCert

IT, Customer Service
Cape Town, South Africa
Posted on Thursday, July 11, 2024

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

As Technical Support Engineer will be responsible for providing support via phone and email to DigiCert customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues.

This is a hybrid position in Cape Town, South Africa.

What you will do

  • Project a professional company image through phone, email and screen sharing interactions.
  • Report proprietary system inconsistencies/bugs
  • Collaborate with Cross-functional teams to resolve issues and provide solutions
  • Recognize, document and alert supervisors of trends in customer calls
  • Research through Knowledge Base articles, labs and other means to resolve customer issues
  • Master internal tools used for timely problem resolution
  • Contribute to DigiCert Knowledge Base
  • Participate in a on call rotation

What you will have

  • Tertiary qualification in IT, Computer Science, or other technical degree
  • 2+ years of experience in a technical support role within the tech industry
  • Excellent knowledge of Microsoft products and other applicable software or applications
  • Strong problem-solving skills
  • Working knowledge of Postman and API calls
  • Knowledge of PKI certificates
  • Knowledge of Windows Active Directory
  • Knowledge of Windows Server 2019 and above
  • Working knowledge of Unix operating system
  • Working knowledge of Java and OpenSSL
  • Basic understanding of VPN, TCPIP and other internet technologies
  • Comfortable working on a computer daily and conversing over the phone and through email.
  • Strong oral, written and interpersonal communication skills
  • Proficient knowledge of Microsoft products and other applicable software or applications
  • Detailed-oriented with excellent organization skills
  • Self-motivated, manage your time well, and get things done.
  • Team oriented and ability to work with people from diverse backgrounds
  • Industry related certificates are a plus (Security +, MSCE…)

Benefits

  • Pension Fund
  • Medical and Dental Insurance
  • Employee Assistance Program
  • Education Support Program
  • Gym Reimbursement
  • Life Insurance
  • Disability Insurance
  • Sabbatical

DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.

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