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Description

Ready to be a part of the company transforming FinTech and how the world accesses banking services?

When was the last time you were excited about interacting with your bank or credit union? If the answer is “a while” then you’re in good company. Despite the fact that access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations.

And that’s where Kinective comes in. We’re here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry.

Ok... but what does all of that actually mean? Banks and credit unions are using some pretty old-school systems, which makes adopting new and innovative technology difficult (if not impossible). If you think it’s easy for your local branch to send you a receipt via text… think again.

Want proof? As the largest provider of software connectivity to 1 in 3 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. (In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks!).

Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our 575+ team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone.

The Cliffs Notes
The Director, Project Management Office (PMO) leads Kinective’s client-facing implementation Project Management organization, a multinational team responsible for driving client projects from contract to go-live. This leader will own the operational backbone of how Kinective delivers for our clients: building scalable frameworks, standardizing processes, and driving consistent execution across every implementation.

The right person will bring deep experience leading PMO teams in FinTech or SaaS companies that serve financial institutions, with an understanding of how banks and credit unions operate without being constrained by traditional processes. They’ll know how to balance structure with agility and be energized about building the next generation of delivery excellence in a fast-moving, acquisitive business.

This role reports to the SVP, Client Experience Operations and partners closely with leaders across Professional Services, Product, Support, and other key teams to deliver an exceptional client experience.

What you’ll own:

• Lead and develop a high-performing, multinational PMO team responsible for delivering client implementation projects on time, on budget, and with exceptional client satisfaction.
• Design and implement scalable, standardized project management processes and frameworks to support Kinective’s growth and acquisition strategy.
• Partner with Service Operations to mature PMO tooling and reporting (PSA, dashboards, forecasting, capacity management).
• Define and maintain governance standards that ensure visibility, accountability, and quality across all active projects.
• Build alignment with Sales, Product, and Support teams to ensure a seamless client journey from contract to go-live.
• Develop career paths, training programs, and operational best practices that strengthen project management maturity across the team.
• Serve as the voice of delivery excellence, continuously driving improvements in client experience, project timelines, and efficiency.

What you’re great at:

• Leading large, distributed teams with empathy and accountability.
• Balancing structure and speed; knowing when to enforce process and when to flex.
• Translating complex delivery challenges into simple, repeatable solutions.
• Building trust across departments and collaborating cross-functionally.
• Leveraging data and systems to manage workload, performance, and quality.
• Bringing a continuous improvement mindset to every aspect of delivery.

Requirements

Necessary Qualifications:

• Bachelor’s degree in Business, Management, or related field
• 10+ years of project management experience, including 5+ years leading PMO or large project delivery teams in SaaS or FinTech environments
• Experience working with or delivering solutions to banks, credit unions, or financial institutions strongly preferred
• Deep understanding of client-facing implementation delivery models
• Strong process design, change management, and leadership skills
• Experience with PSA or project delivery platforms (Certinia, Kantata, Rocketlane, etc.)
• PMP or equivalent certification preferred
• Experience in a Private Equity–backed or acquisitive organization a plus

Why Kinective?

We’re transforming our industry. You’re hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we’re the only ones doing that right now.

We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate.

All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few.

We’re cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors.

What does life at Kinective look like?

Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to hit deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally.

Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That’s why we seek to promote from within and give our team members the opportunity to rise with us.

Our Values

Deliver success. We strive to exceed customer expectations.

We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors.

Grit with grace. We face problems head on, respecting others along the way.

We aren’t afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding.

One Kinective. Together, we win.

By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great.

Build the future. We are driven by the pursuit of what’s possible.

Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation.

The Team

In this role, you would be a part of the Client Experience team and reporting to our SVP, Client Experience.

Office Expectation

This role can be remote, though proximity to one of our offices—Gilbert, AZ; Golden, CO; or Rahway, NJ—is preferred. Our hours are 8 a.m. to 5 p.m. local time.

Compensation

$140,000 – $160,000

The base salary range for this role is shown above at the minimum and maximum. It is not typical for a candidate to be hired at or near the maximum of the range. At Kinective, base pay depends on multiple individualized factors, including a candidate’s experience, qualifications, job-related knowledge and skills, and geographic location. Compensation also reflects internal equity to ensure fairness across similar roles.

Base pay is just one part of Kinective’s Total Rewards package. Depending on the role, successful candidates may also be eligible to participate in our discretionary bonus plan, commission program, or equity offerings.

All U.S.-based Kinective employees are offered a highly competitive benefits package that demonstrates our commitment to supporting health, well-being, and financial security. Benefits include:

• 401(k) plan with company contributions
• Flexible paid time off and company holidays
• Generous parental and caregiver leave
• Comprehensive health benefits including medical, dental, vision, and prescription coverage
• Life and disability insurance
• Wellness resources and professional development opportunities
• And it doesn't end there...

Well, you’ve made it this far...

Seems like we might be meant to be, right? If you think you’re the right fit for Kinective, go ahead and click “apply.” And, even if you’re not quite sure if you’re qualified, we encourage you to apply and we can decide together.

Take a deeper dive into all things Kinective at kinective.io

Please note that this role does not currently offer sponsorship opportunities.