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Description

Lead the Way to Intelligent Banking with Us!

You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day.

Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.

Why This Role Matters

Every role at Kinective exists to move the needle for our clients, partners, and the financial institutions we serve. As the Manager, Business Systems, you will own the day-to-day operations, roadmap, and continuous improvement of our core enterprise platforms — including Salesforce, Sage Intacct, HubSpot, Certinia, and Vitally.

This role is a critical liaison between business stakeholders (Sales, Marketing, Customer Support, Finance, and Operations) and a technical delivery team. You’ll lead Agile processes, manage team and contractor capacity, drive change management, and champion the adoption of AI and automation to unlock new levels of operational efficiency.

Requirements

What you’ll own

Business Systems Ownership & Stakeholder Partnership

• Serve as the primary point of contact between business stakeholders (Sales, Customer Support, Finance, Operations) and the Business Systems function
• Surface roadmap priorities, risks, and escalations with clarity and urgency
• Build trust through clear communication, expectation-setting, and consistent follow-through

Roadmap, Intake & Prioritization

• Own the end-to-end roadmap, intake process, and prioritization across:
  • Salesforce (Sales Cloud, CPQ, Experience Cloud), Sage Intacct, HubSpot, Certinia, and Vitally, etc.
• Balance competing priorities by aligning work to business outcomes, delivery capacity, and platform dependencies

Business Analysis & Delivery Readiness

• Lead business analyst functions: requirements gathering, stakeholder interviews, process documentation, and user story authoring
• Translate complex needs into clear, actionable user stories and implementation-ready specifications

Agile Execution, Capacity & Performance Management

• Run Agile ceremonies: intake screening, sprint planning, backlog grooming, and retrospectives
• Assign and track work across team members and contractors
• Own the ticket queue, SLA performance, and sprint velocity metrics

Change Management, Release Communications & Adoption

• Design and govern change management and release communications (business-facing and technical) to ensure smooth rollouts with minimal disruption
• Support adoption through enablement, documentation, and feedback loops that drive continuous improvement

Vendors, Licensing, and Continuous Innovation

• Manage vendor relationships and software licensing for business systems tools
• Drive innovation through adoption of AI, automation, and emerging platform capabilities

How We’ll Measure Success

• A clear, prioritized, and healthy roadmap that reflects stakeholder needs and delivery capacity
• Predictable delivery through effective intake, well-run sprints, and reliable execution against commitments
• Strong operational performance: ticket queue ownership, SLA adherence, and visible throughput/velocity
• Smooth releases with strong communications and minimal business disruption
• Practical improvements delivered through automation, AI, and ongoing process refinement

Success here isn’t about checking boxes – it’s about propelling Kinective’s mission to lead the way to intelligent banking. You must bring excellence to your craft, balance resourcefulness with respect, share and celebrate unique expertise and diverse perspectives, and continuously raise the bar as we innovate and grow.

Necessary Qualifications & Competencies

• Bachelor’s degree in Information Systems, Business, Computer Science, or a related field
• 5+ years of experience in a business analyst, systems manager, or platform ownership role
• Hands-on experience with Salesforce (Sales Cloud, CPQ); Salesforce Administrator certification strongly preferred
• Experience with ERP platforms — Sage Intacct or comparable (e.g., NetSuite, SAP)
• Strong command of Agile/Scrum; experience running ceremonies and managing sprint teams
• Proficiency with JIRA (or comparable ticketing/backlog management tool)
• Working knowledge of integration architecture concepts (API, middleware, iPaaS), especially Salesforce-to-ERP integrations
• Experience with reporting and analytics; ability to build and interpret dashboards across business systems

Nice to Haves:

• Certinia (PSA / Professional Services Automation)
• HubSpot (or comparable marketing automation platform)
• QuotaPath (or similar sales compensation tooling)
• ITIL Foundation certification or practical ITSM process experience

Pay, Benefits & Total Rewards

$125,000 – $140,000

The salary range listed reflects the minimum and maximum for this role. Individual compensation is based on experience, qualifications, job-related skills, location, and internal equity, and most offers are not made at the top of the range.

Base pay is one part of Kinective’s Total Rewards package. Depending on the role, employees may also be eligible for bonuses, commissions, or equity. All employees have access to a competitive benefits package designed to support health, well-being, and financial security, including:

• Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)
• Flexible PTO, 11 company holidays, and generous parental and caregiver leave
• An immediately vested 401(k) with company contributions
• Wellness resources and professional development opportunities

If you’ve made it this far, we’d love to hear from you. Click Apply to start the conversation, even if you’re not sure you check every box. Learn more about Kinective at www.kinective.io.

Please note that this role does not currently offer sponsorship opportunities.