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Support Engineer-Customer Success Unit (H/F)



Customer Service, Sales & Business Development
Lille, France
Posted on Tuesday, May 14, 2024
Who are we?

Openbravo, a subsidiary of Orisha, is a dynamic and modern enterprise software company.

We help retailers to be more competitive through the adoption of a flexible mobile and cloud-based unified commerce platform. If you want to take part in a company known for its inclusive and supportive workplace culture and where you can grow professionally along with our product, then please read on, as we can’t wait to tell you more about the position!

We are seeking a Customer Success - Support Engineer to work within the Customer Success Unit organization providing technical consultancy, development and support services to our clients and partners network operating worldwide. The position is based in Lille (FRANCE).

Position responsibilities

The function of Customer Success - Support Engineer has the following key areas of responsibility.

  • Deliver technical support and services to our customers and network of partners worldwide, driving problems to resolution and ensuring the satisfaction of our customers, especially the Gold Client ones.

  • Troubleshoot the reported issues on time ensuring 24*7 service is always delivered for critical issues in accordance with the Openbravo SLAs.

  • Provide clear communication of problem status maintaining high levels of courtesy and professionalism.

  • Ensure service quality level are maintained and improved, contributing to boosting the Customer’s service experience.

  • Perform other duties as assigned inside the Customer Success Unit.

What do we offer?

  • Above competitive salary & benefits package
  • Possibility to work in a hybrid work model up to 3 days of home office
  • Flexibility in schedule
  • Free training (English/French/Spanish lessons + adapted training based on your professional needs and interests)
  • Continuous performance feedback with an annual review so you can keep grow professionally
  • Fresh fruit, drinks and loads of snacks every day
  • Referral bonus
  • Fantastic colleagues from all over the world.
  • A career in a fast-paced, entrepreneurial business environment.
  • An opportunity to accelerate your professional development.